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coleleighw
25
May 21, 2019
checkVerified Buyer
Very happy with the headset
great headphones but the cable failed in months. after the cable fails how to get warranty support. Eventually got it sorted and a new cable at no cost( up from 3 stars)
(Edited)
Recommends this product? Yes
nrozzyos
17
Jun 19, 2019
coleleighwMy cable crapped out too. Were you able to figure out the warranty service?
coleleighw
25
Jun 19, 2019
nrozzyosemail support@focal-naim.com  purchase receipt from Mass Drop & the serial number of the unit. the serial number is Underneath the right cushion.
Music1978
13
Jul 12, 2019
coleleighwDid they send you a replacement cable free of charge?
Music1978
13
Jul 12, 2019
nrozzyosDid they send you a replacement cable free of charge?
coleleighw
25
Jul 12, 2019
Music1978Yes and arrived quickly
Music1978
13
Jul 12, 2019
coleleighwGreat service.
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