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EDIT: I gave an extra star due to the good experience I've had with the support and after using these earbuds more. They aren't amazing, but they get the job done, and I always make sure to pack these as a secondary pair of earbuds in case I need them. If you want good and cheap earbuds, just get the Panasonic Ergofits.
I bought three of these, and while they aren't bad, I've had less than stellar times using the first pair. While construction is good, the left channel is a bit quieter than the right, and it was really distracting. I used a sound test with the Bolts as well as some $8 Panasonic ergofit earbuds to see if I was going slightly deaf in my left ear. That wasn't the case, and I came to the conclusion that the Bolts that I own had unbalanced channels right out of the box. Yikes