Hi all!
Congratulations on joining a Massdrop Made drop! You will be among the first to receive the Massdrop x HIFIMAN HE-35X Headphones. We’ve placed the order and the estimated ship date is August 28, 2019.
On the lookout for something else? We have great new products hitting the site every day. Be sure to keep an eye on your inbox for suggestions based on your interests, and check out other products on the Audiophile page: https://www.massdrop.com/audiophile.
BmashSame.The only thing that really bothers me is the wording of the E-Mail.
"Your Package has shipped!"
No.No it has not shipped and no it will not be arriving soon :-(
Joeb1kenobiFor real, It still hasn't shipped. They shouldn't be notifying people until it actually ships, especially since there's an option to mark it as delivered.
BmashJust received reply from customer service.They say the headphones are being shipped from China.
James Pontius (Drop Community Support)
Jul 29, 9:33 AM PDT
Hello,
Thank you for contacting Drop Community Support My name is James. I understand there may be some concerns over your tracking information. I can certainly give you more updates!
This item is being shipped via “International Bridge” from our China warehouse, before being handed off to USPS for final delivery to you. While I know that limited updates can be quite concerning, more often than not, there is further visibility on International Bridge’s tracking website: https://www.myib.com/trackpackage.
We find that these orders still get delivered within the estimated time-frame of 5-14 calendar days, but we may be experiencing some warehouse-to-courier issues due to the new international warehouse expansion. We're working out the kinks, but apologize for any delays in the meantime.
We hope this is useful for you. If you do not receive your package after the estimated time-frame, please let us know so that we can look into this further for you.
Regards,
James C.