Showing 1 of 1232 conversations about:
LarsRuneCPH
6
Jan 3, 2018
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Got mine today send across the Atlantic. Comes with a dead left channel. No quality control? Rather disappointed.
Indyhill34
9
Jan 3, 2018
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I had the same issue! Dead left side. Not the cable, but the headphones themselves. I've contacted support, will update when I hear back. Really disappointed in this.
Olsen
80
Jan 4, 2018
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Really sorry to hear
I'm from Denmark too and will no longer accept customs taxes, non QC and need for hassly support
Next time going local or inside EU
Indyhill34
9
Jan 5, 2018
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HiFiMAN support e-mailed within 24-48 hours. They game me an RMA# and interactions on how to send it back and offered a full replacement. Downside - I have to pay for shipping; Upside- they offered me a pair of RE300 for the trouble. I thought the effort on their part to make it right was admirable. I'm excited to get the new pair of HE4XX's, hopefully without issue this time.
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