Showing 1 of 1204 conversations about:
Wingler
6
Jul 10, 2018
bookmark_border
Received these today and had the same left channel issue that everyone else is having. I've already had to RMA my RE-00's before so I know of the whole process with these guys, while they do seem pretty quick when it comes to returning items (I'm sure they have a ton of experience under their belt from what I've seen in this comment section), but the fact that I have to wait 2 weeks and pay shipping for a product that was basically faulty on arrival is really disappointing. I was really hoping that there would be some sort of QA with their products considering all the issues they seem to be having, but I guess with low cost you have to cut corners somewhere.
Jul 10, 2018
Wingler
6
Jul 11, 2018
bookmark_border
Support came through like usual, giving me the RMA # within a day after asking a question about the included cable. Since I'm only 200 miles away from their center my service comes around pretty fast, but I'm sure its way more of a hassle if you're international or on the other side of the US,
Jul 11, 2018
Wingler
6
Jul 19, 2018
bookmark_border
Support came through and received my replacement on Monday. With the value of these headphones and the amount of time you have to wait I suppose an extra week and 10 dollars won't hurt if you get a defective model. I hope hifiman is able to resolve these QA issues before the bolt ships, otherwise I'm sure there's going to be a ton more outrage with the amount of people for that drop.
Jul 19, 2018
View Full Discussion