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How can I return this product? 2 screws have came out in less than 1 month use. Unacceptable bad construction quality.
Include your massdrop receipt as an attachment
Do you mean the papers that came attached to the cardboard box? I threw those away, I think. But I do have the paypal charge.
As in the pdf you can download in your transactions page. Hit receipt under the HE4XX and it should automatically open a print dialogue for you to save to pdf with.
Are you customer service?
Nah, just a guy that's had to reach out to them before multiple times.
I had my own issues with the HE4XX that I talked about in another comment, so I just have personal knowledge of how it works
This is what we get when we deal with Hifiman. Even their multi-thousand $ cans have bad build quality.
Agree. My father has a precision screw-set and he tightened the loose screws. 1 week later they are already out again. Just bad quality. People recommending these headphones are plain ignorant.
I kept warning people...yet they keep buying. Fostex T50RP is much better brand and build quality for planars. Sennheiser for dynamics.