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phosfiend
800
Sep 17, 2018
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What’s the turnaround like for screws coming out of the main housing(s)? Mine are barely holding on & I expect them to pop any day.
Are people mostly getting refunds or fixes?
They sound GREAT and are decently comfy. I’ve been babying them pretty obsessively, to have them start to come apart this early is not going to cut for me unfortunately...
Sep 17, 2018
karmapopsicle
4
Sep 22, 2018
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Just got a replacement set for the exact same issue, so I can share the full replacement timeline:
Sep 06 - Original support ticket submitted Sep 09 - Received reply offering replacement set and asking for address confirmation for shipping Sep 10 - Replied back with address confirmation Sep 12 - Received confirmation that replacement set would be shipped, as well as return label for existing set Sep 13 - Received shipping confirmation and tracking number. Sep 19 - Package delivered to me in Canada (definitely a reasonable shipping time).
Very happy with the whole replacement experience overall. Getting the advanced replacement means I was able to get back to a working set of 4XX much faster. I also appreciate them correctly handling the customs paperwork to mark the item as a warranty replacement; occasionally smaller companies don't understand this when doing international shipping, so a few times I've had to pay the full customs charges on a warranty replacement product.
Sep 22, 2018
phosfiend
800
Sep 22, 2018
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Thank You! Super thorough & useful. I’m in Canada as well, so this is doubly relevant.
Sep 22, 2018
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