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Be wary of this product. It has shoddy USB-C connections. Mine lasted two days of use then would randomly disconnect.
Does it disconnect and reconnects straight away? If so, it's due to the LEDs power drawing more than the board can provide. Not much you can do about it other than lower the brightness.
I posted about this last week! Mine disconnects and reconnects immediately, but only the second layer of keys works... like I can lower the brightness and use my other custom macros, but I can't type or play games until I restart my computer. I'll try keeping the LEDs off, though they've always been on the lowest setting when this happened (and I'm pretty sure it happened when they were off once or twice, because they went back to normal brightness upon reconnect).
Seems using a USB-C to USB-C cable instead of the one provided has fixed my issue.