Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Thanks for the reply. I am part of the first drop, and was only checking back since it's been a little while and I haven't heard anything about it. I was looking for some sort of update, and was surprised to find that the drop was open again, with a new quantity target (which looks like a typo of the # that joined the first drop), and a new ship date. So, I hope you can understand how that can be confusing from the perspective of someone in the first drop. MD can use an improvement on how overlapping drops are presented to make it clearer.
How about an update on the first drop?