Showing 1 of 152 conversations about:
Stvnar
18
Aug 15, 2018
bookmark_border
@CEE_TEE My issue on the double charge is still not resolved yet. moreover, massdrop can’t under declare the value. I had to pay 90 USD of tax just for 300 USD Massdrop plus. That’s crazy.
Aug 15, 2018
tinyman392
242
Aug 15, 2018
bookmark_border
He said he dealt with the double charge. tax is charged depending on your location. Though 30% tax seems a little high. I don’t know if any location (in the US) that does that. It may include import taxes though.
I’d email him about the double charge though.
Aug 15, 2018
Stvnar
18
Aug 15, 2018
bookmark_border
But the problem is still not resolved yet. I haven’t got the refund of 92.63 USD. I’ve told the story via support but I did not know whether they fully understand my story because my problem is quite complex in my opinion. So once again, the chronology is like this: Condition: Paypal balance: 60 USD
  1. Join the drop of kamlan 50mm f/1.1
  2. Choose paypal as the payment method (use paypal balance 60 USD and 92.63 from my visa debit card which is connected to my paypal account)
I wasn’t charged yet.
  1. Cancel the drop
  2. Rejoin the drop again using the same exact payment method as before
This time I was charged immediately both my paypal and visa debit card. I was confused why, but I feel its okay kaybe its just authorization. And the drop doesn’t ended yet. Condition: paypal balance 0 USD. Visa debit card decreased 92.63 USD (converted in IDR because I have indonesian bank account)
  1. Top up my paypal balance to buy another product.
  2. When the drop ended, I was charged again in my paypal balance 92.63 USD.
  3. Told paypal about this and told to wait until 1 full month since the transaction. Which means 16th August. It’s today. And i still see no result.
What to do?
Aug 15, 2018
Stvnar
18
Aug 15, 2018
bookmark_border
And I also have the proof lf charge if you don’t believe me.
Aug 15, 2018
Stvnar
18
Aug 15, 2018
bookmark_border
*proof of charge
Aug 15, 2018
Stvnar
18
Aug 15, 2018
bookmark_border
yes indonesian duty is crazy. So, no hope of buying more than 100 USD from massdrop. Btw, I was also charged by indonesia duty of 80 USD for the kamlan.
Aug 15, 2018
tinyman392
242
Aug 15, 2018
bookmark_border
Contact both PayPal and Massdrop about the double charge. But it doesn't relate to this drop (or the Massdrop Plus one you mentioned).
The main point of my post was that tax isn't something Massdrop can control. They won't under declare in case the item is lost (during transport) as they'll get a big hit on it (even if insured, since insurance is on the declared cost).
Aug 15, 2018
AlexPk
6134
Community
Aug 15, 2018
bookmark_border
Hey @Stvnar. I talked to CS and it looks like they're just waiting on a response. I'll have them resend it again just in case, but can you check your spam folder to make sure it didn't get lost?
Aug 15, 2018
Stvnar
18
Aug 16, 2018
bookmark_border
hello Alex,
Yes I just replied it, please kindly check. right now I'm waiting for the follow from your account manager team.
Aug 16, 2018
AlexPk
6134
Community
Aug 16, 2018
bookmark_border
Thanks for letting me know. It's a little late here in PST land, but I'll check in with them tomorrow.
Aug 16, 2018
Stvnar
18
Aug 16, 2018
bookmark_border
Alright, thanks for your cooperation 👍🏻
Aug 16, 2018
Stvnar
18
Aug 16, 2018
bookmark_border
Any updates? Still not get any replies from account manager team.
Aug 16, 2018
AlexPk
6134
Community
Aug 16, 2018
bookmark_border
Yup. As you mentioned, this is a bit of a weird one, but it's been escalated up the chain and being worked on. It'll probably take a few days since messing with payment charges are typically slow on the turnaround. Since it's financial it might be a couple business days, so let me know if someone still hasn't gotten back to you with an update by Monday.
Aug 16, 2018
Stvnar
18
Aug 19, 2018
bookmark_border
Okay thank you. I will give an update on monday.
Aug 19, 2018
Stvnar
18
Aug 21, 2018
bookmark_border
Hey Alex,
Until today I don’t get any follow up or updates from the account manager team. What to do?
Aug 21, 2018
AlexPk
6134
Community
Aug 21, 2018
bookmark_border
I'll check on things from my side, but it's probably mostly a waiting game at this point. Update you when I hear anything.
Aug 21, 2018
Stvnar
18
Aug 23, 2018
bookmark_border
Thanks. What about it now?
Aug 23, 2018
Stvnar
18
Aug 24, 2018
bookmark_border
Hey Alex, can you at least give me some updates?
Aug 24, 2018
AlexPk
6134
Community
Aug 24, 2018
bookmark_border
I'm pinging people, but sorry this is taking so long.
Aug 24, 2018
Stvnar
18
Aug 27, 2018
bookmark_border
Hey Alex,
please can you help me with this? I haven’t got any news. It’s been so long.
Aug 27, 2018
View Full Discussion