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basus
7
Nov 21, 2018
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Just got my keyboard and I love it, except for a couple issues. First, I am seeing the inconsistent line issues on the keycaps as others have reported. I gather that I'm supposed to open a ticket with pictures, but how do I open a ticket? Second, currently the LEDs are on a rainbow wave pattern, which is great, but is there some way of changing it without using the QMK firmware? I'm on macOS High Sierra, if that matters.
Nov 21, 2018
atom-c
8
Nov 21, 2018
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MacOS friend, if you have yet to flash new firmware, you can easily access the lights as shown on the little card that came with. For help finding the keys, assuming you're in qwerty layout, the default layer/function modifier key is the 2nd key to the right of the space bar. You can change I think left/right holding that with A/D, brightness W/S, Speed of motion Q/E. Hope that helps you! You should definitely try the guides for QMK after, it is much easier than it looks, the steps are pretty thorough.
Nov 21, 2018
basus
7
Nov 21, 2018
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Thanks! That was very helpful. I'm in the process of installing the QMK toolchain, so I am looking forward to experimenting with it in the next few days.
Nov 21, 2018
jxliu
1028
Engineer
Nov 22, 2018
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Hey, you can open a ticket from your transactions page: https://www.massdrop.com/transactions . Scroll down to your Canvas CTRL order and click "Contact Support".
Nov 22, 2018
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