I understand your frustration but I don't think it's fair from your part to question the effort all parts involved are putting into the project, nor the way you are wording your concerns. It's taking longer than expected, yes. But that's because we are not going to force a mediocre/unfinished product down the participants' mailboxes. Don't take this personally, but it seems that you're not very experienced in creating custom products overseas, let alone a mostly visual one. Prototypes must be done and adjustments must be made. This takes time to get done, and it's taking longer than Massdrop initially anticipated.
Regarding your question, I'm being as transparent as possible. I don't know the exact reason the lines came out thicker then designed but I adjusted them anyway, as soon as I received kits with word legends - as the kits' communicate with each other. Adjustments were made by compensation of strokes and adjustments to the glyphs, matching specifications, like I was told to do. I never been to the manufacturer plant myself, but Massdrop agents did and we work together. Had you bothered to read my latest update more carefully, you'd be able to see that I clearly stated that I suspect that it was a combination of issues while translating files between different softwares and machines, natural imprecision and possibly lack of communication. Some kits presented discrepancies that made no sense, things we didn't request showed up. Massdrop agents are in China and we are communicating everyday, and I feel that we improved in all of these areas.
If I could have handled the project a little better? Yes, there's always room for improvement. I recently migrated to a full three dimensional presentation of the designs. Another aspect is that despite me providing files and instructions on the fly, sadly prototyping takes a bit too long to get done and samples are flying across the world facing 3 different custom clearances - China, US and Brazil. Therefore, next time I'm hoping to fly directly to China, together with MD agents, so we can work things out more quickly, in person. This was the first time a fully custom XDA keycap set was done via Massdrop - and the biggest XDA project to the date. You can rest assured we are doing the best we can to deliver it, and we will deliver it. The upcoming ones we have lined up will unfold more smoothly.
I understand your frustration and I also hoped to have this project delivered more quickly. We are sorry about that. But we are getting there, the manufacturer is working day and night on our keycaps and I remain with my ears up, ready to assist them if needed. I'm also posting updates the soon as I'm informed about them. I'm not going to give you an "honest estimate on when these will ship", because I have absolutely no control over logistics. Massdrop handles the logistics and customer service, I handle the designs and to some extent, in this particular case, quality control.
Thank you for joining the drop, I appreciate your support and patience. I hope you have a blast and enjoy your weekend.