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Elrick
2105
Nov 5, 2017
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Dear MassDrop Crew,
Have re-installed a totally FRESH Operating System with NO anti-virus apps whatsoever and sure enough your DISGUSTING website still shows me this BRIGHT RED error box;
"There was an error processing your payment. Please check the information entered and try again. If you have any questions, don't hesitate to get in touch with us at Massdrop Support."
Time and time again that very same message over and over again, it's like Ground Hog Day only this time I am left with no help from you lot at all. Just the usual 'way-above-my-pay-grade' responses Also Microsoft is getting sick of me contacting them about this whole mess.
This is a NEVER ending amount of misery here just not worth it anymore. I will never again re-install my operating system again for you lot here on MassDrop, when this is all up to you not me to solve this.
Also it means that from now on I am forced to get my Key-sets elsewhere, shame really since obviously you lot don't care whatsoever. Maybe this is the REAL MD that is showing when it gets complicated everyone ducks for cover and leaves their former customers in the lurch.
Nov 5, 2017
ASCII
214
Nov 5, 2017
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ElrickWhile I can’t add any solutions to your above computer issue, it would seem the easiest workaround would be to use a smartphone.
Nov 5, 2017
Vigrith
4081
Nov 5, 2017
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ElrickConsider that having reinstalled your OS and bothered Microsoft about the issue does not mean it's not outside of MD's reach, or on their side of things at all - I'm not defending them, maybe it is on them, who knows, however I did have the same issue previously every now and again (sporadically, maybe happened for a week-long period 2-3 times past 3-4 years).
Cards act up on the internet, it sucks but it happens; could be on your bank's end, could be something else entirely, I won't pretend to know the intricacies. For example I had my payments get declined on Originative like 3 times when trying to purchase DSA Hyperfuse and it even got caught in the automatic scam detection and my debit card got locked because of it. Had to have it replaced, nightmare.
All in all, it's just so hard to pin point the problem. As said I'm not playing devil's advocate here, I just think a fairer approach might be more appropriate since we don't really ever know what triggers these things to happen. It sucks and I absolutely understand and have shared your frustration in the past, though.
Hope it works out for you one way or another!
Nov 5, 2017
Katakain
261
Nov 5, 2017
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Elrickare you using a card, paypal or tried both? asked your bank?
Nov 5, 2017
sevenseacat
1938
Nov 5, 2017
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ElrickHave you tried checking the information entered and trying again?
Nov 5, 2017
fcbaldur
9
Nov 5, 2017
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ElrickIs your card issued by Mastercard? I used to have issues with one of their cards in the past, maybe you have the same problem?
In the event that you didn't try that already, check with your bank.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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fcbaldurMy Paypal account relies upon one of my Bank Accounts first plus second payment back-up of my Visa Card.
The weird thing here is that all of my Paypal settings plus payment purchases, hasn't been affected when dealing/paying with Ebay, PCCG, Mwave, Bhiner, House, Zanui, The Iconic and Amazon just this week.
I dropped MasterCard usage last year due to problems that eventuated so no problems there.
The ONLY place where I am stopped from paying is this place. Hence all problem roads leads to MassDrop.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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ASCIIYeah my Mrs says that too and offered hers BUT I still use my old PCs simply due to the fact I'm stuck in my ways.
All the younger crowd have no problems about using so-called smart phones 24/7 but I need a place to sit down to make my purchases instead of running around on the streets doing those things.
Nov 5, 2017
TanvirK175
1101
Nov 5, 2017
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ElrickThat's fine and all, you don't have to use a smartphone daily, but the suggestion was to use it to get around the error so you can participate in the drop.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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TanvirK175The most important thing here is that THEY (MassDrop) fix this immediately otherwise my Mrs is going to get mad if I always need to use her phone to buy anything off their website.
I don't think that is how it should be from now on because before the last four months their website worked as intended for me but know it's a complete disaster. I know they did this to make their website more compatible with mobiles but what about us, the PC users?
Nov 5, 2017
TanvirK175
1101
Nov 5, 2017
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ElrickWell, I've never run into the issue so I can't speak for it. As said by Vigrith, the issue could be a number of things. Using a phone is just a temporary solution. Anyways, hopefully it works out for you.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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TanvirK175Yeah another 25 days to go to see if they actually can do anything because I have been speaking to them about their website problems for about 4 months now BUT not accepting my payments, is the absolute last straw here.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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TanvirK175You must be the small number of lucky ones, here in this instance.
I've got another 25 days to see if MassDrop will provide any clues or help to sort this out. I'm not too confident since I have been having problems with their website changes for the last 4 months and nothing helped.
It's maybe time to cut me loose hence maybe this would be the perfect time to offload one of their most critical customers.
Now I know how poor Trumpie feels when everyone is against you and no one (MD) will offer any help at all ; (
Nov 5, 2017
meganub
10
Nov 5, 2017
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ElrickHey Elrick - you say you use your old PCs, out of interest what operating system/browser combination are you using?
I have a suspicion that if the combination is too old then there is an SSL certificate trust issue at work here.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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meganubCurrently using an MSI Titanium X370 with a 1600 AMD cpu, coupled with a cheapo Gigabyte 6G GTX1060 Graphics Card.
One of my minions decided he would rather have another motherboard with an 1800x cpu so he lost out on this one.
Have installed Windows 10 (ghastly horror) and am using either Edge or Firefox 64bit v56.0.2.
Nov 5, 2017
ALjB
100
Nov 5, 2017
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Elrickwhy someone at mass drop doesn't send you a PayPal invoice for something that you want I don't know. I'll sell you whatever but I only take bitcoin.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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ALjBI would prefer that instead of this current rubbish, they force everyone to go through.
Bitcoin is a lot like direct deposit, absolutely no security for the buyer here.
It's ONLY through Paypal that I and everyone else gets solid safety, when it comes to buying anything online these days.
Nov 5, 2017
Makami
4236
Nov 5, 2017
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ElrickHello Elrick,
sad to read about your problems. One of my computers is running Windows 10 with latest Firefox 64bit too, and Firefox doesn't behave well like it used to do all those years. Running a virtual machine with Linux and a latest Firefox on the same pc works like a charme. Before you abandon MD you could head over to Distrowatch.com and look for a Linux Distribution you may like, burn a Live CD/DVD and check out if its working, no installation needed, and hopefully get happy again.
Best wishes to you Down Under!
Nov 5, 2017
OracleKev
245
Nov 5, 2017
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MakamiIf Paypal payments work on other websites, it's doubtful OS/browser combo is culprit. It's more likely something wrong with MD/Paypal interactions or billing backend doesn't like something. MD should investigate where billing is failing. Investigate logs, work with Paypal, etc. If this is not one off, MD is losing business.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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MakamiYeah, Firefox (latest versions) seem to have left the building here in regards to simple usage.
But I also have this very same problem using both the old IE and the latest Edge browser. Both give me that exact same error.
Again it looks like MassDrop has done something to their website with introducing new scripts or whatnot that cripples it's use elsewhere.
I would like to see the head website techie paid to run this venture, wondering how many missed sales will occur this month since he introduced the changes? Trust me it's a bloke here so don't get all antsy because only males are that arrogant to think their new scripts and certificates will make it better for MassDrop ; )
Like politicians, deluding themselves into thinking that everything they've done is ALL good.
Nov 5, 2017
sevenseacat
1938
Nov 5, 2017
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ElrickSoftware developer here. Don't add sexism to this shitty diatribe.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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sevenseacatYou work for MassDrop?
If you do, then you've got nothing to be proud of here.... your work sux and that's as simple as I could put it.
Put back the old scripts and let us go back to buying stuff like we have been, four months ago.
Nov 5, 2017
sevenseacat
1938
Nov 5, 2017
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ElrickI do not, but you're not helping your own situation here.
Thousands of other people have bought things in this drop, so the problem is with your combination of things, not with Massdrop. Check with your bank and with PayPal.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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sevenseacatLooks like you never bothered to read ALL the previous info already posted.
Understand your ignorance here and lack of empathy but this has been going on for FOUR months, which I have already posted.
They have changed the scripts and added untested certificates, that is where the problem lays at their feet. I have updated my operating system, browsers, anti-viral apps and nothing has changed - again posted earlier.
Love that you think thousands bought their gear already, imagine the thousands who can't due to this current problem ?
Nov 5, 2017
sevenseacat
1938
Nov 5, 2017
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ElrickThere's nothing wrong with the SSL certificates that Massdrop or Paypal use, and even if there was, it wouldn't give the errors you've mentioned.
I did read the entire thread before posting, and it doesn't change what I said. You need to be working through these issues with customer support.
Nov 5, 2017
A community member
Nov 5, 2017
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ElrickJesus Christ, what makes you think you're one of Massdrops "most critical customers" ???
Nov 5, 2017
zzzaacchh
Nov 5, 2017
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ElrickUse chrome, bro.
Nov 5, 2017
Amnesia1187
544
Nov 5, 2017
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ElrickThere is literally 0 chance the issue you describe is caused by an SSL issue, especially when the support guy already told you the issue is your payment declining.
But regardless, if you ARE seeing the ssl warnings you describe, it would be a very clear indicator that your machine or your network have been corrupted or compromised. If you are seeing an invalid certificare, it’s being injected downstream or validation itself is failing. Either your machine is for some reason blocking the CA so the root authority can’t be validated and/or Your certificate store is corrupted, or someone is stealing all your data with a man in the middle atrack. SSL happens before routing, it would be obscenely hard for massdrop to present you with a different certificate and they would have no reason to do so.
Can you screenshot the error?
Nov 5, 2017
H2Whoah
768
Nov 5, 2017
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Elrick- Bizarre sexism - CAPSLOCK - Out-of-place politics - Technical ineptitude (yet knows the exact PC specs, browser version, and can reinstall a desktop OS?) - Incredible narcissism
This is *the* shittiest Massdrop thread I've ever seen.
Nov 5, 2017
meganub
10
Nov 5, 2017
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H2WhoahAt first I was like "Yeah - I'll try to help, be a good community member", then I came back later and was like "WTF, this escalated quickly"...
My gut was that it was what Amnesia1187 describes above (but far better than I tried to describe). Now I'm just wondering if there is an unsubscribe button.
Nov 5, 2017
Chinguin
792
Nov 5, 2017
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ElrickIf you're using an adblocker, try disabling that.
Nov 5, 2017
xaronax
36
Nov 5, 2017
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H2WhoahDon't forget that he's posted no less than 15 threads as of the last time I looked yesterday. He acts like he buys multiple drops a day from Massdrop and should have a private concierge to fix his obviously compromised PC/network.
Reads like a middle-aged PC pseudo-expert from the 90s. It's really nostalgic. Adds a lot to my retro Laser immersion. lol.
Nov 5, 2017
BlueCrowned
5305
Nov 5, 2017
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xaronax
search
I went here to check on this thread which I was reading silently, and lo and behold... an absolute miracle!
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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BlueCrownedHad to re-install the whole OS from scratch, when all you have to do is disable the idiotic Firefox Phishing Security built into it now.
This is why FF is becoming more and more difficult, with useless extras not needed or interferes with buying on the net.
Nov 5, 2017
BlueCrowned
5305
Nov 5, 2017
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ElrickI use Chrome now except on websites like kissanime which supposedly run better on FF. Firefox was outpaced by Chrome as soon as Chrome came out.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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BlueCrownedThe trouble is I have been using FF since 2009 and I use lots of add-ons and whatnot in customizing it to my usage patterns.
Just this whole mess with MassDrop threw me for a six, didn't know what the problems were until four months ago when Firefox started acting badly on their website. It's only on MD's website and no where else.
Even all the Taobao sellers sites I visit don't kick up a fuss unlike visiting MassDrop for some strange reason.
Nov 5, 2017
BlueCrowned
5305
Nov 5, 2017
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ElrickI used FF as soon as I learned there was an alternative to IE lol, so when I was 12 or so. Started using Chrome probably a couple years after it came out and never looked back.
Nov 5, 2017
Elrick
2105
Nov 5, 2017
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BlueCrownedEveryone has their favorite browser which is tuned to their requirements, I know everyone says use another browser but at my age you stay with what works unlike you youngster's who have time to use every web browser ever created.
It's just lack of time and of course stubbornness in staying with my current choice, but it's been a learning experience as FF decides to put in unwanted settings/features. If you have an appropriate anti-viral app installed then why put something similar into a browser as well?
Nov 5, 2017
ASCII
214
Nov 5, 2017
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ElrickI was a Firefox user for many years (since it was called Firebird), once it started to seriously get bloated I switched to Chrome.
Age has nothing to do with it.
Nov 5, 2017
BlueCrowned
5305
Nov 6, 2017
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ElrickI work full time, I don't have time for anything.
Nov 6, 2017
xaronax
36
Nov 6, 2017
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BlueCrownedPraise be, sir.
Nov 6, 2017
Vigrith
4081
Nov 6, 2017
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ASCIISame here, their new versions that are coming out seem to be fairly interesting though. I've been waiting for an excuse to go back to Firefox, I just love it for no reason at all, which is silly but true.
Nov 6, 2017
sevenseacat
1938
Nov 6, 2017
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ElrickI'm glad it worked for you in the end, but so much for "But I also have this very same problem using both the old IE and the latest Edge browser"...
Nov 6, 2017
Elrick
2105
Nov 6, 2017
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sevenseacatI'm no software engineer at all but it looks like with Firefox's anti-phishing feature it triggered BitDefender and Kaspersky to go nuclear on MassDrop's website.
Every time I tried to use either IE and Edge that very same Red coloured error box kept showing, cutting off the transaction to them.
With BitDefender it noted MD's use of an unsecured certificate being used for some strange reason, which triggered off it's defensive measures. Kaspersky went even further stopping me from even visiting MassDrop due to it being listed as a threat.
Of course I have numerous PCs so I don't use both anti-viral's on one machine. But the common thread here was using the latest version of Firefox v56.0.2. So if that is the common fault here you have to switch off all of it's internal anti-viral features, just to enable the transaction with MassDrop.
Suspect that FF is linking with other paid for anti-viral's and giving them a false flag so the anti-viral's themselves do not do any further checking to determine if the website is indeed safe/unsafe. Maybe someone who is an expert in using the latest version of FF can chime in and give us some advice.
Nov 6, 2017
Katakain
261
Nov 6, 2017
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ElrickI joined using Firefox 64bit v56.0.2 with phishing protection on for what it's worth, it sounds like you found anti-virus to be the cause. If you're using windows10, you don't need a 3rd party anti-virus running 24/7, it already has windows defender; in my experience they only cause conflicts like this.
Nov 6, 2017
Elrick
2105
Nov 6, 2017
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KatakainYou may be right there.
But the company bought licenses for both BitDefender and Kaspersky hence I get to use them on my machines as well.
Just seems strange to own and use any PC these days without installing either of these extra anti-viral's, been doing it for years without much trouble but it did take this venture, to force me to narrow it down to a probable suspect.
Seems a shame why everyone is now in the anti-viral game when there has always been the 'professionals' doing it for some time, hate it when Browsers start interfering and getting involved. Best they concentrate with sticking to the current HTML standards instead of trying to prevent any possible phishing.
Nov 6, 2017
Cyphre
2708
Nov 6, 2017
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ElrickBoth BitDefender and Kaspersky are some of the worst offenders of false positives. Just about any AV software that solely relies on heuristics is going to end up giving a lot of false positives, as it's also a marketing tactic to make people think it's working. I am also using Firefox and have never had issues purchasing through the latest Firefox (which I use at work) or Chrome (which I use at home). Difference is, the only AV software I run is McAfee (at work, it is also garbage) and Webroot (at home). None of which have caused normal sites like this to have problems.
I highly recommend you get rid of both.
Nov 6, 2017
BlueCrowned
5305
Nov 6, 2017
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KatakainI've been too lazy to deal with third party antivirus for a few years now and I've been fine.
Nov 6, 2017
TanvirK175
1101
Nov 6, 2017
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BlueCrownedSpeaking as someone with a decent amount of IT knowledge, Windows Defender on Windows 10 is pretty damn great and shouldn't be used in conjunction with other anti-virus programs as that is just asking for a fuck up some where, some time, for some thing.
Nov 6, 2017
Chinguin
792
Nov 6, 2017
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Cyphre@Elrick If you decide you'd still like to run an AV on your system, I highly recommend ESET's solutions - NOD32 or Smart Security. They are more efficient than their competitors based on my extensive testing (take this with a grain of salt). To be honest though, I just have Windows Defender on my system. You don't really need an AV with safe user habits.
Nov 6, 2017
Lefibonacci
629
Nov 7, 2017
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BlueCrownedRIP Kissanime ):
Nov 7, 2017
BlueCrowned
5305
Nov 7, 2017
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LefibonacciWhat happened? I was just on there last night!
Nov 7, 2017
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