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I was told I didn't need to open a ticket and the replacement keycaps for misprintings would be sent our way. It's been weeks now with no information or contact. When should I expect follow up on this?
For systematic keycap issues (like the misprinted Ares caps) we'll be sending out replacements automatically to those affected.
For different one off issues, you will need to reach out to support and send photos so we can figure out what's wrong and send you replacements if warranted!