Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Seems to be mostly an American-made product with American-made parts. Your argument seems somewhat silly as there are some big players from China in the audio community (have been for many years). It all isn't cheap chi-fi junk. Hell, if anything, most of the US manufacturers here have turned to absolute shit compared to the audio equipment I grew up with that my parents and grandparents owned. It's kind of a joke by comparison. Just my .02 cents.
"We assemble all of our universal and custom IEMs in Malaysia and China respectively, with materials sourced from all over the world. Some of the process for Prestige pieces takes place in the US."