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caiwj22
4
Oct 18, 2017
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Hi. Product received is faulty. My left side of the earphones has as hissing sound when hitting the highs. Please help. i really like the product. but not the faulty side.
Oct 18, 2017
Jyri
814
Nuforce
Oct 18, 2017
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This sounds very unusual. Can you try if you hear the same with both cables and with a different source?
Oct 18, 2017
caiwj22
4
Oct 18, 2017
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Hi Jyri,
Same for both cables , and different sources. There is also a lack of base and volume on the side(left) with the hissing sound.
Oct 18, 2017
Jyri
814
Nuforce
Oct 19, 2017
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Then, unfortunately, it sounds like the unit is defect. Most likely something happened during shipment. All units are tested and measured before leaving factory and the channel balance is within 2dB. Very unfortunate.
Please contact Massdrop and they will help to arrange a replacement pair.
My apologies for the trouble and inconvenience.
- Jyri/NuForce
Oct 19, 2017
caiwj22
4
Oct 19, 2017
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Thanks for your note. hope the replacement set is not faulty. really excited to enjoy the earphones. Will reach out to the massdrop team.
Oct 19, 2017
Jyri
814
Nuforce
Oct 20, 2017
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You would be extremely unlucky if the replacement set would be faulty. The defect rate for this product is expected to be extremely low.
Oct 20, 2017
caiwj22
4
Oct 20, 2017
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Thanks:) Looking forward to it. Appreciate you swift response. The massdrop team is making arrangements for the replacement.
Oct 20, 2017
Jyri
814
Nuforce
Oct 20, 2017
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Good to hear. Still, my apologies for this.
Oct 20, 2017
caiwj22
4
Nov 9, 2017
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Hi Jyri, received my replacement set. Amazing sound:) Thank you! Looking forward to future drops.
Nov 9, 2017
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