Showing 1 of 561 conversations about:
Carter227
4
Jan 12, 2018
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Has anyone else had these show up with one earbud dead on arrival, and have trouble getting Massdrop to resolve the problem? Because, I am.
Jan 12, 2018
DeathValleyCow
28
Jan 17, 2018
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massdrop has had the best customer service ive seen. theyve replaced earbuds that the same thing happened to. Curious whyd youd have an issue
Jan 17, 2018
FOBean
117
Jan 17, 2018
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I had a similar situation when my brand new EDC IEM's right IEM was damaged and was nothing but static and noise just a couple hours into using them! However, I worked with Ava to help resolve my issues, and she sent me a brand new pair/package Completely free and I didn't have to send my broken pair to them. I was extremely pissed off about it until I opened the package today and saw a brand new, sealed pair of EDC IEM's! Now I'm a happy customer again and will be buying from Massdrop in the future now!
Hopefully they get your situation resolved the same way!
Jan 17, 2018
Jyri
814
Nuforce
Jan 23, 2018
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If you are not receiving a reply please contact us directly and we´ll help!
- Jyri/NuForce
Jan 23, 2018
Carter227
4
Jan 23, 2018
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Please send me a way to contact you. Massdrops customer service keeps getting worse the longer I try to resolve the issue.
thank you, carter227
Jan 23, 2018
Jyri
814
Nuforce
Jan 24, 2018
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jyri.jokirinta ( at ) optoma.com
Jan 24, 2018
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