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Ive damaged mine and have a pea sized whole in the back of the clamshell. Does this affect the sound at all? I kind of feel bass coming through it.... I'm thinking I'll use green stuff to mask it
If you have a hole it will impact the sound. It will cause air leak and should reduce bass. You could try to block it somehow.
If the whole housing would be filled then the driver would work very differently and it would impact the sound in many ways.
If the case is actually broken I would think Massdrop or NuForce will warranty them and give you a new pair. I would expect nothing less in a brand new recently purchased item.