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How do I get replacement buds for these? I work with heavy machinery and that includes grinders. One of my wires got caught during bending and came out, hit the ground, and broke at where the wires meet the cable. I still have both cables, the part that snapped is the right bud at the driver . I've emailed Nuforce (Optoma) and they have a ticket but I haven't heard from them yet.
I really am impressed by the sound these IEMs offer and I'd like to continue using them, but using only the left bud is frustrating. I don't know how their warranty works but I think this is covered.
When did you email us? Can you forward me the email so I´ll expedite this? jyri.jokirinta ( at ) optoma.com.
It has been about 5 days (Aug. 18). I've forwarded the appropriate information to your email. Thanks for getting in touch!