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Extremely disappointed in the sound quality. I ordered two sets for my kids based on the reviews. Very tinny with no base. It’s like you’re only hearing about half the music compared to other in-ears I have listened to.
Sounds like seal between the earphones and ear is not good. Please make sure the earphones are pushed all the way inside the ear canal, and that you are using right ear tips sizes. To hear bass, you must have proper seal. These earphones are bass heavy so there are only options if you don't hear bass - either the earphones is defect or the seal is not good. Odds are that the seal is not good as normally the earphones are not defect right from the beginning.
I hope this helps. Please let me know if it did.