Showing 1 of 561 conversations about:
JonathanI
1
Aug 27, 2018
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It seems I have the same issue some other posters have had with these ear buds. My the left ear bud has been super loose, I had to push in the cable to the ear bud when I put them on because I was paranoid it would fall off. When I took them out of my pocket today the left ear bud was just missing, walked around trying to find it but no luck.
A big shame cos I liked these earbuds. Is there anyway to get a replacement piece or something, I only had them around 4 months and to be so loose to fall off in regular use is pretty disappointing.
Aug 27, 2018
Spoooie
4
Sep 6, 2018
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I tried asking the same thing. Seems like (from my experience) they have to still be in warranty or else they won't.
Sep 6, 2018
JonathanI
1
Sep 6, 2018
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Who did you contact? I can't find anyway to contact them other than phone but I live in Australia so it's a bit hard to get a hold of em.
Sep 6, 2018
Spoooie
4
Sep 6, 2018
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Look for a comment of mine from a few weeks ago. They linked me a support website, but I live in the US so I'm not sure if they can do anything for you
Sep 6, 2018
JonathanI
1
Sep 6, 2018
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Dang, yeah I think I went there but didn't manage to get into contact with anyone. Big shame, thanks for your help anyway mate, appreciate it.
Sep 6, 2018
Spoooie
4
Sep 6, 2018
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No problem mate
Sep 6, 2018
Jyri
814
Nuforce
Sep 11, 2018
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You can contact Massdrop directly. They can help you. You can go under your order details and contact through there. Or you can contact us and we can figure out a way to ship to Australia. In general, we try to be flexible with warranty terms as we understand it is upsetting if you lose your earbuds.
- Jyri/NuForce
Sep 11, 2018
Narutaki
0
Sep 25, 2018
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The same thing happened to me! AGH!
Sep 25, 2018
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