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gstephen
2
Sep 9, 2018
Worked great for 4 months, then the right IEM stopped working. Contacted NuForce support and did not receive a response.
Jyri
818
Nuforce
Sep 11, 2018
gstephenWhich support email did you use? Can you forward me your email so that I can help and make sure that our team is on top of this? jyri.jokirinta ( at ) optoma.com.
- Jyri/NuForce
gstephen
2
Sep 11, 2018
JyriI went through the technical support portal. I forwarded you the confirmation email I received with case #.
gstephen
2
Sep 17, 2018
gstephenI did not receive any follow up from Optoma
gstephen
2
Oct 1, 2018
gstephenI did receive a follow up email from Jyri after posting the previous comment offering a replacement after filling out a claim form. To my knowledge, no further action was taken on NuForce's part after the claim form was completed. This was 2 weeks ago.
Jyri
818
Nuforce
Oct 3, 2018
gstephenLet me check what happened here. I´ll email you.
- Jyri/NuForce
gstephen
2
Oct 25, 2018
JyriNo response was received. I contacted massdrop and a replacement was shipped 2 days later.
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