Showing 1 of 561 conversations about:
gstephen
2
Sep 9, 2018
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Worked great for 4 months, then the right IEM stopped working. Contacted NuForce support and did not receive a response.
Sep 9, 2018
Jyri
814
Nuforce
Sep 11, 2018
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Which support email did you use? Can you forward me your email so that I can help and make sure that our team is on top of this? jyri.jokirinta ( at ) optoma.com.
- Jyri/NuForce
Sep 11, 2018
gstephen
2
Sep 11, 2018
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I went through the technical support portal. I forwarded you the confirmation email I received with case #.
Sep 11, 2018
gstephen
2
Sep 17, 2018
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I did not receive any follow up from Optoma
Sep 17, 2018
gstephen
2
Oct 1, 2018
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I did receive a follow up email from Jyri after posting the previous comment offering a replacement after filling out a claim form. To my knowledge, no further action was taken on NuForce's part after the claim form was completed. This was 2 weeks ago.
Oct 1, 2018
Jyri
814
Nuforce
Oct 3, 2018
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Let me check what happened here. I´ll email you.
- Jyri/NuForce
Oct 3, 2018
gstephen
2
Oct 25, 2018
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No response was received. I contacted massdrop and a replacement was shipped 2 days later.
Oct 25, 2018
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