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NeWaVdubs
218
May 18, 2018
Delivered Oct 10th, 2017, right monitor RIP May 16th 2018... Used only at work with a Shanling M1 and no amp. Glad I bought a second set so I could just bring these to work and not go a day without tunes. Not gonna buy a third set. When the second set dies in a few months, I'll just keep getting the JVC/Sony/whatever el-cheapos that last a couple years each... *sigh*
Jyri
818
Nuforce
May 18, 2018
NeWaVdubsThe first set shouldn't die like that. Can you elaborate what happened? Also, the earphones are still under warranty.
- Jyri/NuForce
NeWaVdubs
218
May 18, 2018
JyriStarting last Thursday, 10th of May, I noticed the right channel was a little quieter than usual. It got progressively quieter the next couple days of use, so I just bumped the balance to bias right to "even out" the sound. I checked for any blockage and didn't see any. This last Wednesday, with the balance shifted to full right, the left was still audible, and only random higher frequencies made it through on the right side. I tried swapping the cables, reversing the L & R monitors, and plugging it into my phone and laptop to verify that it was in fact the right unit dieing, and not a cable or source issue. I've been using my second set fresh out of the packaging for two days now, no issues with them. I have the bad set back in their original box.
Jyri
818
Nuforce
May 22, 2018
NeWaVdubsIf you don't mind I would like to swap the earphones and inspect the old pair. You can submit a RMA request here https://www.optoma.com/us/support/rma-procedure/ , and our customer service department will get in touch with you. You can include a mention that I wrote to you on Massdrop.com and that I guided you to return the pair for inspection.
My apologies for the inconvenience.
- Jyri/NuForce
NeWaVdubs
218
Oct 12, 2018
JyriHello Jyri, my second set died 2 weeks ago. Are warranty returns going through Optoma or Massdrop now? Also, I bought a pair of NuForce HEM in black at the Sunnyvale Fry's last night, I can't go back to the std ear bud style that keep falling out...
Jyri
818
Nuforce
Oct 19, 2018
NeWaVdubsSorry for the delay.
We will handle the return/replacement. Would be good to understand what happened as units dying is very unusual. Can you send me an email? jyri.jokirinta ( at ) optoma.com.
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