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The right side of the inline remote/mic cable has stopped working. Can I get a replacement cable?
Yes you can. Can you contact us email@example.com? You can attach a screenshot of this conversation.
Also, I am surprised your cable stopped working. We made several adjustments to improve tolerance. I´d like to take it back for inspection. If you don't mind please send us once you have received the new cable.
My apologies for the inconvenience.