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xnickdawg
1
Jun 22, 2018
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I was on the last iteration of this drop and while the headphones sound solid the casing on the right headphone came apart within the first few days of use. I'm assuming production is being rushed to meet needs. I've attempted logging support cases with both massdrop and optoma so far no response other than automated. I would be cautious.
Jun 22, 2018
Jyri
814
Nuforce
Jul 27, 2018
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Sorry I have missed your message. I am concerned that our team has not responded you. Our principle is to reply within 24h. Can you forward me your customer service support request and I´ll escalate the case? jyri.jokirinta ( at ) optoma.com. My apologies for the trouble.
- Jyri/NuForce
Jul 27, 2018
xnickdawg
1
Jul 30, 2018
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Hi Jyri,
Thank you for reaching out. I have opened an RMA with Optoma and am awaiting my working headphones. Best.
Jul 30, 2018
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