Click to view our Accessibility Statement or contact us with accessibility-related questions
Hi everyone, We are aware that members who purchased the Mod case instead received a regular case. We made an order processing error that resulted in the production of the wrong cases. We’re sorry about the error and that we did not catch it sooner. We will be working with our vendor to produce and ship the correct units out to those who are affected. We will provide another update when we have more details as to what that timeline will look like. You may keep the regular case that you have already received. Again, our apologies for the mixup and appreciate your patience while we get this resolved.
Hubbe
4
May 6, 2019
YanboWuSo do we who received the wrong package need to inform you in any way?
HubbeNo need, we have a record of those orders already.
Lexer
137
May 14, 2019
YanboWuOk. Been two weeks since that post. Any updates? Thanks
idealcheese
70
May 17, 2019
YanboWuWould love an update please...
Hubbe
4
May 24, 2019
YanboWuI'm starting to agree with the people here. No updates after several weeks. When can we expect to receive our (correct) orders?
idealcheese
70
Jul 6, 2019
YanboWuStill no idea what the timeline will look like? Can you at least post a message to let us know you haven't forgotten about us?
idealcheeseYou guys have not been forgotten. The replacement cases are been made now. Once we have a proper timeline we'll update everyone.
pussifer
10
Jul 18, 2019
YanboWuA stickied comment with even just this update might be a good idea. Thanks for letting us know, sort of, that things are moving forward with this. And thank you, fully, for making sure this is being taken care of. I understand these things take time, as I'm sure most of us here do. Making sure to get the word out efficiently would probably go a long way to help alleviate the worries that we've been forgotten.
pussiferThe replacement cases are on their way to our warehouse! We will get it sent out to everyone once it arrives. Thank you all for your patience while we got these made.
pussifer
10
Aug 23, 2019
YanboWuThanks for the heads up! I've seen an email or two come in, and I'm pretty stoked about it!
Hexy
7
Sep 3, 2019
YanboWuHi @YanboWu, any update?
HexyYou should see tracking for the replacements this week.
Hexy
7
Sep 4, 2019
YanboWuThanks for taking the time to reply so quickly!!
yoolen
2
May 24, 2020
YanboWuWere these replacements ever sent out? I never got a notification or tracking number about replacements being sent.
yoolenYes the replacements were sent out last September. Please reach out to support if there is an issue with your order.
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards