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Showing 1 of 41 conversations about:
YanboWu
8549
Collaborations
May 1, 2019
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Hi everyone,
We are aware that members who purchased the Mod case instead received a regular case. We made an order processing error that resulted in the production of the wrong cases. We’re sorry about the error and that we did not catch it sooner.
We will be working with our vendor to produce and ship the correct units out to those who are affected. We will provide another update when we have more details as to what that timeline will look like. You may keep the regular case that you have already received. Again, our apologies for the mixup and appreciate your patience while we get this resolved.
YanboWu
8549
Collaborations
May 6, 2019
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HubbeNo need, we have a record of those orders already.
idealcheese
70
Jul 6, 2019
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YanboWuStill no idea what the timeline will look like? Can you at least post a message to let us know you haven't forgotten about us?
YanboWu
8549
Collaborations
Jul 16, 2019
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idealcheeseYou guys have not been forgotten. The replacement cases are been made now. Once we have a proper timeline we'll update everyone.
pussifer
10
Jul 18, 2019
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YanboWuA stickied comment with even just this update might be a good idea.
Thanks for letting us know, sort of, that things are moving forward with this.
And thank you, fully, for making sure this is being taken care of. I understand these things take time, as I'm sure most of us here do. Making sure to get the word out efficiently would probably go a long way to help alleviate the worries that we've been forgotten.
YanboWu
8549
Collaborations
Aug 12, 2019
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pussiferThe replacement cases are on their way to our warehouse! We will get it sent out to everyone once it arrives.
Thank you all for your patience while we got these made.
pussifer
10
Aug 23, 2019
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YanboWuThanks for the heads up! I've seen an email or two come in, and I'm pretty stoked about it!
YanboWu
8549
Collaborations
Sep 4, 2019
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HexyYou should see tracking for the replacements this week.
YanboWu
8549
Collaborations
May 25, 2020
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yoolenYes the replacements were sent out last September. Please reach out to support if there is an issue with your order.
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