Showing 1 of 211 conversations about:
awmartin
1
Mar 10, 2019
bookmark_border
I've received my keyboard, but after two days, it has died. It no longer powers on. How can I get help in troubleshooting or a replacement?
Mar 10, 2019
awmartin
1
Mar 10, 2019
bookmark_border
Nevermind. It wasn't obvious to me that flashing the firmware was the way to resolve this. I followed this lovely guide from Massdrop, but without the hardware, after realizing on my Ubuntu install that the keyboard was still recognized under lsusb. I just downloaded the QMK Toolbox for macOS and flashed the default firmware. It's a bit disconcerting that the keyboard will lock up and go unresponsive randomly, but I can live with it.
Mar 10, 2019
awmartin
1
Mar 18, 2019
bookmark_border
Update: Now my keyboard layout is totally scrambled, just after connecting my laptop to a monitor hub to which the keyboard was attached. Flashing the firemware and resetting the EEPROM don't resolve the issue, and I generally can't use it.
(Edited)
Mar 18, 2019
awmartin
1
Apr 29, 2019
bookmark_border
Final update. It was a defective board, and Massdrop were so kind in replacing it. The replacement has been working well for weeks, besides two or three freezes. Many thanks to the team!
Apr 29, 2019
awmartin
1
Apr 29, 2019
bookmark_border
It turns out the unit was defective, and the Massdrop team were very kind to replace it. Cheers!
Apr 29, 2019
View Full Discussion