Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
All of that being said, these sound really good. Better than anything I've had before. The one thing I think anyone can talk about regardless of their expertise is comfort, and that's where these lose a star. The clamp is tight and trying to relax it is taking a long time. Along with that, the 'velour' ear pads squeak on the frames of my glasses and so every head movement is filled with annoyance. I have a pair of HD 518 headphones and over time I've managed to either wear down the earpads enough or just loosen the clamp enough that the squeaking these used to produce is all but gone. So hopefully these otherwise great HD58X work out the same way. I have considered getting new ear pads, but changing to pleather or something similar apparently changes the sound quality, so I'm not eager for that... and I don't even know if it would stop the squeaking.
Overall though, if I had a smaller head and/or no glasses, I probably would have hit that fifth star without hesitation.