Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
All the people that participated on the inaugural drop now have to wait anywhere from two weeks to a month to get these headphones, and now they offer them, ready to ship, with the option for faster delivery for an additional fee!
Dammit guys, please offer expedited shipping for all drops! Give us the option to pay extra to have orders delivered faster! Damned FedEx SmartPost is slow as hell, especially for international customers!!
Here's my example: the headphones shipped last Friday, the 22nd, FedEx hands off to the USPS, who then send it to Puerto Rico by sea barge... expected delivery is for July 16, or 25 days later. They almost never deliver on the expected day, and they definitely never deliver before the expected day, so it's safe to add a couple more days... and that is if the pacakge doesn't become lost in transit, which happens remarkably often with SmartPost.
I can't cancel my original order, and that I understand due to MDs business model, but please give us faster delivery options guys!