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Steinway
14
Jun 27, 2018
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I'm not really sure why everyone is complaining all over this discussion. There are certainly some logistics issues Massdrop has to work out (i.e. serial number problems), but it's not the end of the world and doesn't necessarily speak about the company and their policies as a whole.
Take into consideration that the drop would not likely have happened if there was no demand for it (i.e. early adopters) and even if it had, not likely for the price point we received it at. That's their business model.
While this business model is adapting and will most likely change with a greater in-stock supply moving forward, it's not unlikely that similar things will happen in the future. They still have to develop their production estimates, which will help them determine the costs, and that's going to be based on demand.
Perhaps they can improve the early adopter advantages, such as a retroactive discount or an added gift (e.g. extra cables/pads) if the drop reaches a certain number of requests? But, I don't see how charging late adopters more money on first-run production is going to make me feel better. Take it as good karma - we've helped a few other people out there get a good deal on a solid product.
Jun 27, 2018
bsastor
697
Jun 27, 2018
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Well this is not kickstarter. They collected our money, ordered some extra to cover defective units or they have promised senn a certain quantity irregardless of how many we customers have ordered. Now they have a bunch of extras lying around why not make some money out of it? The fault here is that they launch it too soon. Really if they had launched this 2nd drop like a month later after everybody has gotten their headphones people won't be so angry.
Jun 27, 2018
Steinway
14
Jun 27, 2018
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If it's a matter of etiquette, then perhaps they launched it too soon. But again, so what? Why do we need to be petty about it? My commitment, as well as everyone else who jumped in early, helped make this drop happen. Now that it's gone into production, others can enjoy it.
Last I checked, Massdrop is a for profit company. Even if they anticipated an increased demand after the initial release and ordered accordingly, why should it matter? You still get an awesome set of cans at a reduced rate...isn't that why we joined the drop in the first place?
It also wouldn't be too surprising if some people are upset because they planned to resell these on ebay for a jacked up price and this extra thousand units kills their short term plans.
Jun 27, 2018
Singularious
41
Jun 27, 2018
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I disagree wholeheartedly.
I DO agree that they are a business, but disagree that it is okay to behave in this manner. There will be folks that order today that will have their product before me. Fairness is one of a number of things that all primates innately sense. This violates that long-standing understanding.
If you stood in line for tickets for a show (or anything) for hours, had the organizer come out and take your money, and then had the organizer start another queue where folks at the end of the line got the premium seating and you were still standing in line, it would cause a riot. That's essentially what MD has done here.
It's not petty, and as my comment last night suggests, continuing to abuse those that make their business model work is a sure fire way to destroy willing participation in their model. It is almost assured self destruction. So while I agree that they are a business and need to make money, I feel they should be far wiser about treating those that help make their business work (and be unique) poorly.
Well-Fargo is still in business, but they are losing it quickly and deservedly. Why? They treat customers like dirt. It eventually catches up to you.
I usually am not bothered by things like this, but I am bothered by this. I don't even care that I'll get my headphones next week. This is about principle. And I have certainly learned my lesson. I am done with participating in early drops, no matter what. I am not alone in this, and it will affect the efficacy of future drops should MD continue this practice. A simple public apology and updated internal policy (announced) would go a LONG way for a remedy. But I don't expect it. MD, surprise me. My fiance WAS going to have MD pointed out to her as my primary Christmas gift repository for me. No longer.
Fool me once...
Jun 27, 2018
samelight100
48
Jun 27, 2018
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Dude whats ur problem ?! if it doesn't matter to u good on u then, u have no right to force the others to think the same! they got their rights to speak out when they feel being treated unfairly, is not up to u to judge ar they "petty" or not, use ur assumption to shut ppl up thats very rube. im not planning to resell these on ebay , i waited 5 months for this and someone only need to wait 2-3days, why can't i feel unfair? why can't i be mad? who the hell ar u here to tell me how should i felt??
Jun 27, 2018
VBar
43
Jun 27, 2018
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You seem to be right about the minimum quantity part. It seems MD was aiming for 5k units for first drops and only 3k+ units were sold. They are just selling off the extras. It would have been fine if not for the shipping mess-up. They seems to have messed up the serial numbers and they also seems to be shipping in random order. When a 5 month late adopter gets the item delivered before a first month adopter, people are sure to get pissed off.
Jun 27, 2018
bsastor
697
Jun 27, 2018
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Those wanting to get a profit selling these on ebay are among the minority i believe. Most of them are feeling the injustice having to wait for months to get their headset while someone who just got to know about this drop can simply get their set in a week, even at the same price. Personally i don't really care very much about the serial numbers but MD halted the dispatch anyway to sort things out. That i do not blame them since clearly there are many out there who cares about getting a small serial number. Mine is pending too, which is a little irritating honestly. But it is understandable that people are furious. Even you yourself said you wouldn't be surprised. So i do not understand what we are seemingly arguing about.
Jun 27, 2018
VBar
43
Jun 27, 2018
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Oh, sorry. I was not arguing. I was just trying to explain why a new drop is coming this quick. I was expecting it towards end of 3rd quarter.
Jun 27, 2018
bsastor
697
Jun 27, 2018
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No problem there pal. But weren't you Steinway? LOL
Jun 27, 2018
Steinway
14
Jun 27, 2018
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I completely agree that it would be less than fair if people who order now would receive it faster because they're given the option for expedited shipping and early adopters are not. However, I cannot disagree more with the analogy you presented. People purchasing now aren't receiving a different or better item, as you've suggested (i.e. premium seats) and it also doesn't look like they'll be receiving their headphones before you either (at least I haven't seen an additional drop for the 58x yet).
I also read your comment last night and I agree with some of what you've said, though I don't think the backlash will be as significant as you suggest. Your power as a consumer is to choose how and when you spend your money. if you don't see an advantage to get in early on a drop, then don't and see what happens. If enough drops don't make the threshold for production, I'm sure MD will make some adjustments to their policy. Ultimately, though, I think most people will continue to order because they want a quality product at a significant discount and that is the main draw/appeal that MD offers.
Jun 27, 2018
Steinway
14
Jun 27, 2018
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Dude, you got a complaint? Take it to the complaint department or customer support. This is a forum to discuss the drop we all joined or are considering joining. I'm not forcing others to think like me and never once did I tell people to shut up. I'm offering a counter perspective to all the complaining that's happening here because I see it as a huge overreaction and incredibly petty. MD has made something pretty awesome and rather than celebrate it, people are trashing them over something that makes little difference of the overall outcome.
As mentioned above, I totally understand people being upset that they weren't given the option of expedited shipping while people who order on the upcoming drop will be. That's a fair complaint, and I hope MD takes note. At the time of writing this, though, the new drop hasn't released and I don't see how people ordering today are going to get there's before those who ordered early.
Sometimes people order flights tickets way in advance and when the plane doesn't sell out, other people get super discounted rates on that same flight... is it unfair to those who booked 6-7 months in advance? Not really, because they secured their place in on the plane not knowing what the outcome would be.
Jun 27, 2018
Steinway
14
Jun 27, 2018
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All good, man. You're probably right about ebay sellers being a minority, and maybe I'm underestimating how many people genuinely feel that there is an injustice in how this played out.
My point is simple: I knew when I got in on the drop that I'd be waiting till June/July. It's end of June, so I have no reason to complain and I'm pretty sure nobody else was promised an earlier shipping date (if they were, then I stand corrected). It seems that a lot of people are upset over something that in two weeks time won't matter at all because everyone who ordered their headphones will have received them by then (hopefully). If someone ordering now gets better options such as a better cables, or different finish, i totally agree...but we're talking about the exact same product and I think we should be stoked that a service like MD exists, rather than trash them for something relatively insignificant.
Jun 27, 2018
Singularious
41
Jun 27, 2018
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I agree with much of this.
My analogy would be better without the "premium seating" part, too.
However, without that it stands. I wanted front row seats and have been waiting for two hours in line. Now you've let folks who have been here for 10 minutes take those seats.
And you are probably right about the level of behavior change that will be affected.
I can only speak for myself. But others here have mentioned the same. And it has truly soured me on the experience here.
If that was due to sloppy execution on MD's part, then I expect them to speak to it. If it was due to greed/lack of concern for CX, then I expect them to stay silent.
In today's world, the experience is a large part of the product. Sometimes it is tantamount to the product. For me, especially at my age, this rings true.
I would've paid more for the product, but I expect at least reasonable treatment from a company these days.
MD seems to be commoditizing their client base without discern. That's a very 20th-Century, shortsighted way to do business.
Anyway... Thanks for the reasonable dialogue.
Jun 27, 2018
Steinway
14
Jun 27, 2018
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I agree with your sentiment and I hope MD recognizes the importance of providing a good customer experience. If they make adjustments to appease customers in future drops I think this will be enough to show they're listening.
Cheers, and likewise on sharing reasonable dialogue ;)
Jun 27, 2018
VBar
43
Jun 27, 2018
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LOL, I missread the mention...
Jun 27, 2018
ZachRogo
39
Jun 27, 2018
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The problem that keeps getting missed is really really simple. It is legit not hard to wrap ones head around. The drop started in December. Some of us don't buy 10k pairs of cans. We buy A SINGLE pair of cans.
So we make a tradeoff. Should I get the 6XX now, or join the 58X and get a serial less than 500 and wait 6 MONTHS to get the only pair of cans we are going to buy.
It is utterly disrespectful to the people that made that trade-off to not only not receive a serial less than 500 but to wait till after people just joining to get their cans. This is such a cluster fuck that it is absolutely the last time I deal with Massdrop. I just want my serial under 500 and I am out. Never again.
Jun 27, 2018
MusicLover
413
Jun 27, 2018
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Thank you, I agree 100% An I’M SORRY would go a long way. It would at least be an acknowledgement that they understand what they did was WRONG
Jun 27, 2018
mahee
312
Jun 27, 2018
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they really should have waited until the original drop has been sorted out. i don't know who thought its great idea to start selling new ones when the old orders are still not delivered
Jun 27, 2018
Steinway
14
Jun 27, 2018
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I actually agreed with that sentiment earlier...the serial number was an important factor in some people's choices to join early and MD is seemingly taking responsibility for it (here's hoping it's not just a sticker with a number on it). Logistically, it was a fuck up and I completely understand why people are pissed about that. I just don't think it was intentional and I'm willing to put faith that MD will have learned from this and take steps to prevent it from happening in the future (hopefully).
Jun 27, 2018
samelight100
48
Jun 27, 2018
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dude ar u in Iran or what ? ppl can make a complaint in public chat not just "complaint department or customer support ". Once again who the hell ar u to tell others they cannot make a complaint in a public forum ? u ar not forcing ppl then stop telling them how they should feel and what they should say in a public forum like u own their damn life and this damn place! u acted like a spiritual mentor to tell ppl what they should felt, and now u telling me to take it "to the complaint department or customer support " like u own this damn place ?! for that, all i want to say is go fk urself!
Jun 27, 2018
Steinway
14
Jun 27, 2018
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I'm not really sure what your problem is...other than maybe being a total asshole. At what point did I tell anyone (including you) not to share their opinion here?? I said if you have a complaint, you can complain to MD. This is a forum for diverse ideas and opinions - meaning those that do and do not align with yours. Trying to silence me is essentially what you seem to think I'm trying to do to you and others who share your opinion.
I'm not commanding people to stop complaining on here, so I'm not sure what crazy trip you're on. I'm simply sharing my opinion here, just as you are. You don't have to agree with it and that's fine. But seriously, wtf is wrong with you?
Oh, and btw, quoting you above: " i waited 5 months for this and someone only need to wait 2-3days, why can't i feel unfair? why can't i be mad? " Nah, dude, you don't sound petty. But, hey, that's just my opinion.
Jun 27, 2018
samelight100
48
Jun 27, 2018
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oh surprise ! now u felt what i felt ! when u thinking im an asshole just repeat those BS u told the others about the drop, if u can't control ur own feeling then why u trying to control other ppl's ? u don't know what crazy trip im on? just look ar urself ! so petty right now ! ppl sharing their opinion here just as you are, u bitching them and why can't i bitching u ? im just doing what u did ! im trying to silence u as what u trying to silence the others. and surprise!! u can't take it nicely as others can't take it nicely with MD ! ppl have a complain, they can talk to help desk but they don't have to ! im not sure u ar "commanding" or not but definitely not "recommending"!! when u said ppl ar " petty " u ar an asshole ! "petty" is the word business used get away with anything! But, hey, that's just my opinion.
Jun 27, 2018
bsastor
697
Jun 28, 2018
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Yes you are right, everyone is still getting the same headset. However, like what Singularious said earlier these days a product comes with an experience. Another analogy will be getting concert tickets to your favourite band only to find out on the actual day that the lead singer has diarrhea and have to postpone the concert for 2 weeks. For some folks who have waited 6 months for this concert, waiting for another 2 weeks is nothing. I'm sure most people are, some just want to vent it out publicly instead of shouting in to a hole in the ground. For other folks, they are FURIOUS that there is nothing else they can do. All the hype So they pick up their pitchforks and tiki torches...
Oh News Flash: MD just released a $10 store credit for their mistakes. Folks, folks, shall we forgive them?
Jun 28, 2018
samelight100
48
Jun 28, 2018
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fk the $10 store credit, u always got that ! just use ur old account to invite a new account, ur new account will get the $10 welcome credit and old account got a $10 referral credit.
Jun 28, 2018
bsastor
697
Jun 28, 2018
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Always? Not every drop they fuck up and compensate us but meh i've gotten those twice already. BTW i know that trick of infinite $10 store credit but just wasn't that desperate to actually use it. Thank you.
Jun 28, 2018
samelight100
48
Jun 28, 2018
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not always got a "sorry" credit, but u always got a $10 off, those credits won't stack, so those "sorry" credit actually means "sorry we trick u again".
Jun 28, 2018
ZachRogo
39
Jun 28, 2018
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The $10 credit is embarrassing. I actually feel bad for Massdrop. This is so bad, it's sad. Truly.
Jun 28, 2018
bsastor
697
Jun 29, 2018
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This is some lyrical inspiration for a rap number about how sad and how bad an MD experience is.
Jun 29, 2018
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