Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
You got me once, MD. Not again.
Based on the quotes we have, it seems unlikely that the same cost can be achieved (global material shortage thanks to "smart" everything + impending trade war makes for a sellers market) for future production runs, so you'll probably see the price for the HD58X increase to $159.99 or $169.99, not to mention the HD6XX.
It's frustrating to have expectations change, and we're working to find ways to improve the experience for those who join early. We appreciate you massively and so does the rest of the community, had we not sold as many HD58X as we did, the product would have been canceled and sales refunded, but that's an unintuitive thing to appreciate because we're used to companies taking financial risk to produce things in advance and off-setting that risk through high prices with fat margins. Instead, we take a lower margin to reach a lower price and achieve that by limiting our risk through pre-sales.
We run a fundamentally different business model and describe it with confusingly familiar words. We're working on a number of things to help explain this better in the future, and we appreciate you bearing with us, regardless of future purchase decisions.
They are not providing a wonderful service. It is their business model and claiming that the price would go up and then it does not, no matter how you see it, is a bad practice.
And to add to that, it seems that you have also had issues with the delivery of headphones. I purchased these headphones when less than 900 people had bought them. Lets see what serial Number I receive (I shall get them this following week). If I get a number higher than that I will be unhappy about it. I also leave overseas (Not USA) so if I would like to return it to get my serial number I would have to spend money to ship them back and adding more time to the already long wait of 6+ months to get this product. And I value my time.
Overall this drop could have worked better. In my personal opinion and as an overseas customer I am unhappy with it.
"Smart" stuff requires tons more parts, and adds electronic components to large industries which never had to use them before.
All this creates more demand for those parts. The parts producers will catch up, but so will the price of their materials, and so on.
Does that make sense?