Showing 1 of 1252 conversations about:
Cathoga
22
Sep 11, 2018
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Update: Great headphones:-) got all sorted out. Massdrop customer service is not bad at least for me.
Did not get headphones with my order. Got some DAC that is belong to someone else. Trying to contact Massdrop for 4 days now . No answer. Do they have any customer support at all???? Neeed my headphones or money back!
Sep 11, 2018
Utkarsh97
15
Sep 13, 2018
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what DAC did you get lol
Sep 13, 2018
christian.reeves
63
Admin User
Sep 14, 2018
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Hi Cathoga -- I'm escalating your case to an agent right now and we'll be following up with you today to resolve this for you. I'm sorry for the delay in CS response time, the team is working through a backlog at the moment and it's taking longer to respond to customers as a result.Again, I'm sorry for these delays, we are working to improve this experience.
Sep 14, 2018
Cathoga
22
Sep 15, 2018
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Thanks just got confirmation that my headphones are shipped ! There is a hope after all. Thanks !
Sep 15, 2018
tetraslash
7
Oct 14, 2018
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You should update your rating so it isn't a one star lol
Oct 14, 2018
Cathoga
22
Oct 14, 2018
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Done. Thanks
Oct 14, 2018
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