Showing 1 of 1284 conversations about:
Skwadx
10
Sep 17, 2018
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Massdrop...your are one of the best companies who is making the expensive high quality product to a cheap one but the same or maybe better quality... Overall we want these headphones back... I have been saving my money just for this headphone so please please bring it back as fast as possible...i will buy within 6 days
Thanks
Sep 17, 2018
Sennheiser
496
Sennheiser
Sep 17, 2018
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The HD 58X Jubilee will drop again, we just have to make more :)
Sep 17, 2018
Skwadx
10
Sep 17, 2018
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Thank you so much...improve it if you could.
I suggest to make it just 120omhs to make amp like the GSX 1000 handle it right.
Just a suggest...i dont know if it is good or not
Sep 17, 2018
Mbot
195
Sep 18, 2018
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This time use the same material as the hd600 for the headband. The cheap-&-nasty plastic headband on this hd58X is atrocious! And paint the R (right-side indicator) red and the L blue! Geezz, I can't see clearly which side is left&right😩
Sep 18, 2018
mrcrunch08
81
Sep 19, 2018
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I have never paid so little for headphones and been so impressed. Looking forward to these coming back in stock so I can get a backup pair for spares or possibly mods. Idk about the mods though. I love them the way they are. Mine did arrive with a defective cable though. Left side didn't work and the 3.5mm is angled toward one side. Not sure if that is the issue but luckily I had access to a cable I can temporarily use. Hopefully massdrop support will be of some help.
Sep 19, 2018
Tup3x
90
Sep 19, 2018
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Honestly, it can handle it just fine. Almost anything can handle it just fine in terms of loudness. It's quite sensitive and 150 ohms is not that big deal. Usually might be even preferable because some sub-par headphone amps and outs can have 10-20 ohm output impedance.
Sep 19, 2018
Do1phiN
0
Sep 21, 2018
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There are three little dots right next to the left side indicator, you can touch them to know which side is left or right.
Sep 21, 2018
Sennheiser
496
Sennheiser
Sep 21, 2018
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Oh no! Sorry about the cable, but all Sennheiser headphones come with a 2-year warranty. We’d love to help you with that. Come to this website: http://www.sennheiser.com/service-support-contact-center Click on the “Technical Support” form link, Select “HD 5X8 Short Cable” and fill in the rest of the info on the page.
Very glad that otherwise your experience with the HD 58X Jubilee has been impressive!
Sep 21, 2018
Evshrug
1432
Sep 21, 2018
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I use my HD 58X Jubilee and GSX 1000 together frequently. Well, as frequently as a collector can, when they have more headphones than sense XD
Sep 21, 2018
mrcrunch08
81
Sep 21, 2018
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Thank you for the response. I just filled out the info and hope to hear something soon. Thank you so much for your help.
Sep 21, 2018
mrcrunch08
81
Sep 21, 2018
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I just got a reply from your customer support team and not sure what to make of it. She responded saying
"Good Day Michael
In regards to your request, we would like to provide you with the following information:
Thank you for your kind words, please let me know if there is anything further we can assist you on.
Regards,
Kandis Shirley
Sennheiser Customer Support Team "
She left no further information or acknowledgement of my issue and what is being done to fix it. I'm rather confused about the response.
Sep 21, 2018
mrcrunch08
81
Sep 21, 2018
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I followed the link you gave me and even filled everything out with my issue and got a response with no info at all. No mention of a replacement cable or even acknowledging I had an issue. This is the exact response. Good Day Michael
In regards to your request, we would like to provide you with the following information:
Thank you for your kind words, please let me know if there is anything further we can assist you on.
Regards,
Kandis Shirley
Sennheiser Customer Support Team
What does that mean for a working cable?
Sep 21, 2018
Mbot
195
Sep 23, 2018
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Shouldn't have to
Sep 23, 2018
Do1phiN
0
Sep 23, 2018
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Do you do anything other than complaining? You don't even have to look to know which side is which, you can just feel it! And you're still complaining.
Sep 23, 2018
Evshrug
1432
Sep 23, 2018
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Did you reply back to them, saying their email seems incomplete, and the cable for your HD 58X Jubilee was defective?
@Do1phiN I have a possibly helpful suggestion, besides adding your own paint. The HD 58X Jubilee (and most nice headphones these days) actually angle the cables forward a bit, so they drape more easily over your shoulder. Line up the cables like that, and you can quickly put on almost any headphone like you saw the L/R indicators.
Sep 23, 2018
mrcrunch08
81
Sep 23, 2018
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I did and it seemed to be a simple misunderstanding. Not sure why it shows two of the same posts for me though.
Sep 23, 2018
Evshrug
1432
Sep 23, 2018
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Lol it’s haopened to me before on other platforms. First time I’ve seen it here on Massdrop, but oh well! Did Sennheiser get back to you yet, or do you think maybe Monday?
Sep 23, 2018
mrcrunch08
81
Sep 23, 2018
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They got back to me about an hour after that double post here. They seem to respond very quickly and are very helpful. They told me they would have the cable mailed out by Monday. I am actually really impressed by the customer service I got.
Sep 23, 2018
Evshrug
1432
Sep 23, 2018
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Well that’s great to hear, and probably a big relief for everyone else who might need support!
Sep 23, 2018
mrcrunch08
81
Oct 16, 2018
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Is there any chance you can give me an update on when I can expect to get my cable or when it will even ship? I was assured it would have been shipped no later than the friday after my contact to your customer support email. Three weeks have passed since then and after contacting customer support again to see if it even shipped I was informed it was never shipped despite being told it would ship no later than that friday. I am now being told they are out of stock and was given no indication of when my cable will arrive. The quick responses are nice but not actually standing by the promise of shipping the cable and neglecting to inform me it was never shipped without me asking if it was shipped weeks later is a bit of a concern.
Oct 16, 2018
mrcrunch08
81
Nov 17, 2018
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Any chance you can get me an update on the replacement cable? I think I'm on the third promised shipped by date and the most recent was 11/07. It is now 11/17 and still haven't received a working cable. I tried to contact your support center through email again on the 14th or 15th and haven't heard back. I have to be honest and say it is not enjoyable having to switch my only working cable between the the hd6xx and the hd58x. I've had issue with my hd600 due to unplugging the cable from the headphone too many times and would like to avoid that with these. It's been two months and not sure what the issue is. At this point I will settle for any cable that works with this series of headphones. Can you please look in to this for me.
Nov 17, 2018
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