Showing 1 of 1270 conversations about:
bottomcoughs
5
Oct 13, 2018
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Echoing some of the comments here - Out of the box, the build quality is pretty poor. Many micro scratches and a large ugly one by the cable as pictured. Thought it would be better because it's made in Ireland but my $40 Superlux 668B has better plastic finish.
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Oct 13, 2018
raansire7
457
Oct 18, 2018
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Weird. Mine looked perfect out the box. As a whole, they do look like Dollar Store toys, made in Ireland and all...but perfect nonetheless.
Oct 18, 2018
bottomcoughs
5
Oct 18, 2018
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Yeah I've never bought anything new that looked like that, even cheapo stuff. Anyway managed to get hold of Massdrop and they've sorted it out.
Oct 18, 2018
JSB73
3
Oct 6, 2019
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I also got two pairs of headphones with numerous scratches. Did you manage to solve the problem, did you contact Massdrop support?
Oct 6, 2019
tical
0
Oct 6, 2019
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Yeah get in touch with support. If you're really picky about the finish, just get the HD6XX.
Oct 6, 2019
bottomcoughs
5
Oct 6, 2019
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Yes email Massdrop support. They took a while to respond though, nearly a week.
Oct 6, 2019
JSB73
3
Oct 6, 2019
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I already have both HD 6XX and HD 58X (Ireland), and both pairs look flawless. Headphones that have scratches, I wanted to give to my nephews. I can’t give children headphones that don’t look new. I have already turned in support, and their answer is outrageous. Support refuses to acknowledge the obvious fact that the headphones were scratched during the assembly and packaging process.
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Massdrop blames the forwarder who delivered the headphones.
Oct 6, 2019
JSB73
3
Oct 6, 2019
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How did the support solve your problem? The support refused to help me and blamed the forwarder who delivered the headphones.
Oct 6, 2019
bottomcoughs
5
Oct 7, 2019
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Returned for a refund. You could maybe try Sennheiser directly?
Oct 7, 2019
JSB73
3
Oct 7, 2019
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Yes, I'm going to contact Sennheiser. I wonder why they don’t seal the box with the Massdrop x Sennheiser headphones in shrink film, like other headphones that show only the Sennheiser brand? I think that such packaging was made intentionally at the request of Massdrop. The response I received from the support made me understand that Masdrop is monitoring the location of customers. I can’t say, but it allows me to think that Massdrop can send to customers located in places where the warranty does not apply, defective or goods returned by other customers. The fact of such fraud will be difficult to prove, since the method of packaging a new product does not differ from the method of packaging a used product.
Oct 7, 2019
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