Massdrop x Sennheiser PC37X Gaming Headset (EU)
Massdrop x Sennheiser PC37X Gaming Headset (EU)
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Product Description
Based on Sennheiser’s top-tier gaming headsets, our Sennheiser PC37X features the same exceptional audio and microphone quality, with some key tweaks to make it even better—and it’s only available here on Drop. Made with drivers that are positioned at an angle, which is typically seen in much more expensive headsets, the PC37X maximizes natural sound reproduction Read More

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Kevin
2804
Outreach
Apr 5, 2020
Stickied
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Hey everyone, Just wanted to chime in regarding shipping delays. With COVID hitting the NY/NJ area as hard as it has, it has been impossible to keep full staffing levels at our warehouse (we're down from 2 shifts to 1, and even the 1 shift is running short-handed to maintain social distancing policies). We're running weekend shifts to help get caught up, and day to day the levels of staffing adjusts depending on order flow from other warehouse clients. Suffice to say, we're working our hardest to get orders out as quickly as we can but you should expect some delays. (Even Amazon prime is regularly taking 4+ days to ship, and they're 100x more resourced than we are). A week ago we added a note to the description mentioning the delay, but some people may have missed it. If you're unable/unwilling to wait for your shipment, please contact Customer Support and they'll cancel your order for you. "This item is in stock. It usually ships within 1 business day—however, due to the impact of COVID-19, order shipments may be temporarily delayed. Your payment method will be charged after checkout. Cancellations are accepted up to 2 hours after checkout." May 5th update: A shipment from Sennheiser was supposed to arrive on May 4th, with fulfillment prioritized for PC37x orders. That shipment has not yet arrived and we're following up with Sennheiser (they're usually very prompt, we just got more HD6XX and HD58X from them last week). If your order hasn't shipped yet, it's pending until our restock arrives, and then they'll all be prioritized. I'll update this thread once we hear back from Senn.

May 5th update #2: There was a snafu with the latest shipment (mentioned above), and the shipment just went out today. It's scheduled to arrive on Friday. Depending on what time on Friday they arrive, we'll be trying to get as many shipped out on Friday and over the weekend. We'll be prioritizing shipments of PC37x to "catch up" since there's a fair number of units that have missed their ship date. Sorry for the delay, we're doing our best! Funny tracking link here.

May 8th update: Hasn't arrived yet, tracking shows it is scheduled to come by 9PM tonight (the warehouse closes at 8PM though..) Realistically we'll probably be shipping these out on Monday morning at the earliest. Thanks for your patience and understanding.
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May 11th Update: Delivery didn't end up happening on Friday (and they don't do freight deliveries on the weekends). We're trying to get this scheduled to be dropped off for us today, fingers crossed.

May 11th Update 2: The delivery has been booked/scheduled with UPS for 8AM EST on Tuesday May 12th. We'll be working to get then unpacked and boxed up and shipped out throughout the day tomorrow. Given the number of orders we have backlogged, it's likely that not all of them will ship tomorrow, with some spill over into the next day (and hopefully that's it). Will give you another update tomorrow morning as things move through the system.

May 12th Update: Missed an update this morning so here's my nightly check-in. Everything has been received, unloaded and shelved and is ready to be packed, boxed, and shipped. They got a handful (I'm kinda disappointed) of units shipped out today, but the big push starts tomorrow at 7am EST. Assuming decent staffing levels they should get through many hundreds of orders (there's about 900 people currently waiting). I'll update again tomorrow as we see progress.

May 13th Update: Over 1000 packages shipped out today, we're now officially 100% caught up on PC37X orders. Any orders placed on/before May 12th have now shipped. A huge thank you to the support from all of our loyal and patient customers. Hope you love your new headsets. May 16th update. We’re all caught up so all orders are currently shipping on the next business day. May 19th update: We're sold out, again! Please notice that the buy button now says "Pre-Order", and the ship date is based on when we expect our next restock from Sennheiser to arrive, which is on/around June 15th.

June 3rd update: Sennheiser just notified us that our shipment that was previously expected to arrive on June 13-15th, is now pushed back to June 23-25th. We're in continual communication with them and these dates do shift around as production and transportation assets shift back and forth.

June 19th update: Vrooom Vrooom... BEEP BEEP BEEP... the truck arrived and unloaded 20 pallets of Sennheiser PC37x Gaming Headsets an hour ago. We've got to get everything unloaded and unpacked, so the headsets will start shipping either over the weekend or on Monday at the latest!!!

June 19th update #2: funny thing I just read in our updates channel that I wanted to share: "Update on PC37X, vendor did not follow our standards and shipped on pallets that were too high to make it through the door. Because of this we needed extra man power to receive. It will be fully received tomorrow and will ship out over the weekend." June 22nd Update: Everything is in the warehouse and good to go. All the pre-orders are in the process of being packed and shipped, and new orders will ship (nearly) immediately.
(Edited)
Apr 5, 2020
kelshenry
0
Jun 28, 2020
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I pre-ordered the headset and I still haven’t received confirmation that it has shipped. The expected shipment was June 24th. Will I be receiving a confirmation soon?
Jun 28, 2020
Liam_Burns
0
Jun 30, 2020
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My package has been stuck at "In transit to carrier's US operations facility" for the last 3 days, whats the hold up? Why is it taking so long
Jun 30, 2020
theSkareqro
4
Jul 7, 2020
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So after using it almost daily for 1 year 6months, I'm getting intermittent sound/volume issue on the right can. It goes down like 50% of the normal volume and then goes back to normal like when a wire/connection is loose. It gets irritating when you play FPS or listen to music. It happens quite often. I'm using Soundblaster G6 to connect it to the computer. I'll try other ports just to ensure it's not the G6 and report back. It actually happened like a few months back but I haven't got around to try find the fault or post here.
(Edited)
Jul 7, 2020
FuckHead-Fi
394
Jul 5, 2020
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treble boosted crap
Jul 5, 2020
DirtyBush
1
Jul 3, 2020
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Broke after one day of use.
Jul 3, 2020
BrodyJordan
1
Jul 1, 2020
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Does this product work on ps4
Jul 1, 2020
Furiousmack
0
Jun 27, 2020
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It's just showing "reserved for shipment". Customer Service is non-existent with these guys. its saying estimate shipping date 24 june 2020 but still no update
Jun 27, 2020
erickong
4986
Audiophile Moderator
Jul 1, 2020
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Customer service is very busy at the moment
Jul 1, 2020
markc72
4
Jun 24, 2020
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When is this latest batch ever going to ship??? You said it was shipping this weekend, and I have not seen any type of tracking at all.
Jun 24, 2020
FijiWaterBaby
4
Jun 26, 2020
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Got an email saying mines been shipped a couple minutes ago hopefully yours has been too. Trust me ive been waitin.
Jun 26, 2020
Deszmadre
2
Jun 26, 2020
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Literally just got the confirmation a few minutes ago, glad y’all did as well! Happy gaming.
Jun 26, 2020
Milanista
1
Jun 24, 2020
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Guys, right now I have the akg k712 with jds atom amp & Grace dac , so do you think the PC37x is more than enough for gaming specially fps gaming rather than the k712? I really care about the footsteps but I don't know and I think the akg k712 is more than what I want and the pc37x will be the optimal one for me, and how is the sound stage and the details in this headset specially in shooter game like COD, do you think I can hear every think in the most details compared to the k712? is it worth to buy it and try? Please I need your recommendation about it Best wishes
Jun 24, 2020
Rithrade
37
Jul 1, 2020
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Perhaps if you really care so much about FPS and hearing footsteps without regard for other facets of the sound; you should try something like Arctis 7 (as opposed to Corsair HS50 Pro which is regarded more of a all-rounder)
Jul 1, 2020
francisgoca
0
Jun 23, 2020
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Why is shipping to México not an option?
Jun 23, 2020
LensArmstring
30
Jun 20, 2020
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I have a pair of these that I bought about four years ago, and they make annoying plastic creaking sounds when worn. Can anyone tell me if new examples do the same thing?
Jun 20, 2020
markjohnsonii
32
Jun 25, 2020
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I have the exact same issue and have posted it here but no one has commented or responded. Pretty sad.
Jun 25, 2020
markjohnsonii
32
Jun 25, 2020
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Also mine are only about a year old.
Jun 25, 2020
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