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I got this headset at the end of June, so it hasn't been that long with me. I didn't experience a hardware or a software problem, but my problem was in how it fits my head and ear. Since I am wearing eyeglasses, the headset is pressing on my eyeglasses and warp it which cause a distortion in my vision and headache when I used it for extensive playing time. I tried to adjust my eyeglasses and the headphone, but it is hard to make it to the point where it's comfortable for me.
I believe this problem is more of a personal one more than it would be experienced by other. I don't think I can return the headset at this point since it has been more than 30 days with me. I realized this problem lately, and I am unable to use the headset as much.
yes it is a personal issue,i wear glasses as well and have zero issues with these,even during marathon sessions,love these cans ;)