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Nice sound, arrived broken
The headset sounds nice. I discovered during a conference call that the mic boom mute feature didn't work (way less embarrassing than it could have been). When I contacted customer service they were nice enough, but I was told they have to receive the return before shipping me a replacement. So I could either keep my defective headset or be without for another 2-3 weeks. If a luxury product arrived broken, I expect you to do everything possible to minimize my inconvenience. Maybe my standards are too high.
Would not recommend to a friend.
I had this issue too but now that I know i just mute on the program itself, but at the price we've paid would've been nice if the boom mute worked.