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Showing 1 of 1589 conversations about:
Drop + THX AAA™ 789 Linear Amplifier
JaleesaG
1550
Marketing Team
May 17, 2019
UPDATE FOR FEBRUARY 2019 PURCHASERS
Hi all,
We have an update on your Massdrop x THX AAA 789 Linear Amplifier. The amps are nearing completion and we’re very happy with the final product (and hope you will be, too). Unfortunately, we’re tracking behind our original estimated ship date and now expect to begin shipping in late June.
We apologize for the delay. As a thank you for your patience, we’ve added a $10 credit to your account, which will be automatically applied to your next Drop purchase. If you prefer not to wait the additional time, you can cancel your order on your transactions page: https://drop.com/transactions.
If you have any questions, please feel free to reach out. We look forward to you receiving and enjoying your amps soon.
Dpcoffey
52
May 17, 2019
JaleesaGWhy was this communicated on the day they were supposed to be shipped and not before hand?
Lisasonictower
666
May 17, 2019
JaleesaGIf anybody does cancel I’d happily take their slot rather than await for August estimated shipping from the latest pre order drop.
SignificTriple
59
May 17, 2019
JaleesaGPlease tell us why it took Drop this long time to let us buyers now about the delay?
Why wait till last minute?
Im pretty sure me and other people here are very disappointed about you lack of communication.
The $10 credit doesn't really help at all...
sirkdub
42
May 17, 2019
JaleesaGThe $10 credit should at the minimum be deducted from our order directly and not for a next purchase.
KnoxKnot
22
May 17, 2019
JaleesaGThe fact you guys waited until now to tell us is completely unacceptable.
Scio_Me_Scire
88
May 17, 2019
JaleesaGThis sucks, ppl have been asking for updates for a long long time, why didn't you guys say anything??? Is avoiding a delay announcement beforehand worth losing customers???
akarsner
246
May 17, 2019
JaleesaG@JaleesaG please explain why Drop thinks it's okay to keep notifying customers of ambiguous shipping delays on the same day as the date of their purchases have been listed to ship? That's just a slap to the face of everyone that buys in to your organization and pays your paychecks. This is happening for a very alarming number of drops that I have personally participated in, even more so as of late. There absolutely must be more transparency on the production process from end to end. Even a bi-weekly update on the manufacturing process on a round of a Drop product would suffice, outlining the progress and and any snags along the way, but still keeping your customers up to date so that expectations can be adjusted ahead of time rather than the day of shipment. And yet sometimes we even receive not one but two or more delay notices from one bogus ship date to the next with absolutely zero communication in between. Pretty soon all the big pesonalities whose community standing you take advantage of to make your money are going to start shying away from future business opportunities with you, and when that happens it will be the end of Drop, your paychecks, and the community hub that has served all of our areas of interest on this website for years. The entire fulfillment process of Drop orders, especially for big collaborations such as this one, is quite frankly a joke and completely unacceptable.
So, @JaleesaG, since you are the PR person delegated to this latest blunder, please provide answers as to why this keeps happening so often and so egregiously. Be transparent, honest, and humbled, because you stand to lose a lot of business just from the poor handling of this high-profile drop alone and cannot afford to keep making these awful business decisions.
(Edited)
BantaiBois
85
May 17, 2019
JaleesaGBOOOOOO BOOOOOOOO BOOOOOOOOO
Daak
14
May 18, 2019
JaleesaGI'm new to the whole Drop thing and it seems thoroughly bizarre to me. Drop is some website that strikes a deal with manufacturers? So then why is THX striking the deal with the website over the manufacturer? If Massdrop is the manufacturer then is there some Massdrop factory somewhere? Or does Massdrop control some generic factory that can make anything they want and thats where the THX partnership is? Or maybe its all THX's designs/factories and they just agree to call it Massdrop so it can be sold over the site...
Anyway, I was looking for one of these amps because of the reviews but if it turns into months of waiting I guess I'll wait for another company to compete. THX please look up Topping, SMSL, and Schiit to make more desktop amps.
postwarscars
1367
May 18, 2019
DaakTHX isn't a company, it's more like a certification. This is why you see THX labeled home theater processors/receivers (in this case it's more like a proprietary circuitry design AFAIK). And you may as well look somewhere else, the wait is already well past August.
Drop is mostly a community-driven marketplace. Drop themselves sometimes partner with a company to produce cut-down versions of their products, which puts the manufacturing in the hands of their partner. In this case, Drop had help designing the product, and are the manufacturer, so there's no one to offset the production speed. This is why there are problems, since supplying manufacturing can be immensley difficult without an in-house solution.
Also there's a few companies that are already working on producing THX AAA equipment (other than monoprice, FiiO has started to as well). Schiit would likely never, I can't see them adopting outside technology.
(Edited)
Mecii
33
May 18, 2019
JaleesaGSame old same old!
Mecii
33
May 18, 2019
JaleesaGGuess that really means July before we see the thing......
Ren01
2
May 18, 2019
JaleesaGThe fact that you raised all your prices when you changed to drop.com and are now only giving us a $10 credit on our next order is kind of an insult.
Chibatastic
70
May 18, 2019
JaleesaGI wonder if the delay had something to do with the rebranding and logo change.
jm090
281
May 18, 2019
JaleesaGMy only issue is that you guys waited till now to say it is going to be delayed. I understand that stuff happens in manufacturing that will cause delays, I work for a company that manufactures parts for billion dollar companies. If we did what your company just we would lose our jobs, and the company would lose millions of dollars.
akarsner
246
May 18, 2019
ChibatasticThat's actually a pretty good point, didn't even think about that. But still... couldn't they have communicated something as stupid as that to the customer that participated in the drop instead of doing this same usual bullshit that they keep pulling? I mean... it's like, come on.
Chibatastic
70
May 18, 2019
akarsnerIf that's actually the reason, they would be smart not to admit it. People would be even more upset once they try and reason with Drop. They would say something like "can I just have the old Massdrop branding and ship by the 17th?" The Answer would most definitely be a "No" and that would make them more angry than they are now. This is just my guess but if we get amps with "Drop" on them that was probably the case. We'll see I guess.
acidw4rp
36
May 18, 2019
JaleesaGQuestion - Why do you wait until the day this was supposed to ship to tell us you guys F'd up again?
akarsner
246
May 18, 2019
ChibatasticYep. My point was really more towards the fact that proper planning and production deadline forecasting would have eliminated the brand name change possibility causing the delay altogether.
I’ve seen much smaller companies, even ma and pa shops, work with third party overseas manufacturing and have customer purchase delivered in-hand directly to them with time to spare, all because they round tabled all the key minds for each major step of the production line, meeting twice a week until everything was done. I’m guessing Drop has a contract tithe to of the vendors that is actually the manufacturing provider of this drops. Honestly, who cares. A kindergartner knows when they aren’t going to finish their homework by the due date. Drop needs to step their shit upa few notches and cut the dead weight that’s dragging behind them.
Anyways, I’m done spouting venom over this whole thing, it’s nothing new and makes zero impact on their business practices. Just really really sucks at how much my opinion of this company has degraded over such a short time span. :(
MW666
2
May 19, 2019
JaleesaGi would love to purchase one, anyone want to sell their drop?shoot me a message
stepsten
40
May 21, 2019
JaleesaGhey look at it this way guys...if it's delayed another 29 months, we cou;d get this for FREE!
BJDeriso
35
May 21, 2019
JaleesaGGee, thanks. It's cute that you think I'll be purchasing anything else from Massdrop.
Seriously, you have no business offering drops that you and your vendors aren't prepared to satisfy. I thought it was "We'll let it go at this price if you can get nnn customers to commit." Not, "If you bring us nnn customers, maybe we'll think about getting around to possibly considering whether we can deliver sometime in the next twelve to seventy-five months."
This is getting ridiculous. You said you could fulfill x orders if we gave you y customers. We met our end of the agreement, no effing meet yours.
Speedstu
4
May 21, 2019
JaleesaGSo does this mean that for those who requested in 2019 might not see a product until 2020 or 2021?
djfir0
6
May 24, 2019
JaleesaGCan I join?
Lunarkitten
73
May 25, 2019
JaleesaGThey stuck you in the firing lines to deliver the bad news.
akarsner
246
May 25, 2019
LunarkittenUnfortunately she’s used to this by now. She’s had to break the “news” to me on several of my drops. Almost starting to seem to be a bit of a disingenuous and canned, if not a templated announcement letter already. 😤
(Edited)
Lunarkitten
73
May 25, 2019
akarsnerWhat I’m wondering about is the high level of expectations people have for the performance of the 789 and whether or not this production run will meet the same quality standards. This is my take on my why it’s taking so long.
postwarscars
1367
May 26, 2019
akarsnerI mean, yeah, that's going to be the case. They are going to write things in certain manners because it's what they're comfortable with.
Anyway, while I understand everyone's frustration here, the old idiom "don't shoot the messenger" might be worth noting. I doubt they have any control over what happens. That's not to say drop doesn't deserve the backlash, however.
JJayJJ
472
May 27, 2019
LunarkittenDoesn't make sense though, they've already delivered on the products in the same quantities before. If anything quality remains the same while manufacturing capacity should actually increase due to the demand, and especially since they increased the price by $50 for the next run as well. No one expects anything other than the performance the prior runs had, its not like anyone asked for better performance.
So delivering on something they were able to do before should not be an issue in the slightest. It would be an issue if they told us they were making them every month instead of every ~4 months, then you would expect delays. But if nothing is changing, there should be no issues unless they're internal politics or supplier constraints (but there shouldn't be since the internal parts of the amp itself are made from off-the-shelf parts).
postwarscars
1367
May 28, 2019
JJayJJEvery time you say something it astounds me. Supply chains change, manufacturing has hiccups. They don't have the large production, multi-million dollar pipelines a company like Sennheiser has. And it's not like current global trade hasn't changed a fair bit the past few months.
I agree with someone above that this seems linked to a rebrand, but who knows. It could be quality control just as easily. You'd be astounded how bad that can be sometimes, especially for smaller companies.
Also, demand for something doesn't automatically increase its production, that's a ridiculous statement to make.
(Edited)
HIFI778
652
May 28, 2019
JaleesaGConvert the 10USD credit towards a next purchase to a 10USD immediate refund. Much more fair JaleesaG.
JJayJJ
472
May 28, 2019
postwarscarsYour following me or something?
All I said, was demand has nothing to do with it. And since Massrop had experience doing this many units before in so many runs, any company shipping 500 units isn’t going to toss this up to whatever nonsense you assume.
A rebrand? So instead of Massdrop it will just say Drop on the back/ printed manuals and that’s the reason you’re assuming they’re going through some catastrophe.
I may astound your, but your commentary annoys me.
Folks like you say this sort of nonsense ALL the time, every single industry or facet of life where there is a delay, you instantly start bs’ing about how no one knows anything about anything when companies are concerned with respect to product creation and delivery. As if no one has worked for a company in their life.
Worst part of your reply is you do absolutely nothing to actually address my post that explains the issues with their delay, you simply throw the nonsense blanket statement whenever a company conceals the reason for any sort of delay.
Please, don’t waste my time again with this nonsense.
(Edited)
postwarscars
1367
May 28, 2019
JJayJJI'm not following you, I just get tired of seeing you talk condescendingly to people on topics you think you understand (yet clearly don't). Interresting fact: I was already part of this conversation.
You clearly didn't understand what I said, since you think I implied a rebrand is why the delay is happening (it's like there's this whole first paragraph addressing this). I imagine you've never dealt with a rebrand though (cool story: I've dealt with plenty). I also like how you conviently ignored the part where I said it could be quality control just as easily, but hey let's throw out blanket statements, right?
Anyway, while you try to explain away your comments by attacking mine, you should probably realize that I covered the reasons why things happen. I don't know why they happened, I never claimed to know, but to say "they got it right once, they should now" (when they had the product put together ahead of the hype) is such a crazy statement to make. It's just kind of irresponsible, because people might actually believe that's how manufacturing works. It SHOULD happen that way, but often doesn't. Also, I mean, have you even followed current economic events?
It's not about saying you don't know or understand (have you read the drivel you spout about how "people don't know" something???), it's that you make statements like "manufacturing capacity should actually increase due to the demand." That's a direct quote. Capacity increases when a company can meet demand, not when they sell 500 units...
Do yourself a favor, stop being a hypocrite.
(Edited)
DamienR
167
May 28, 2019
postwarscarsJust block him like I did, Waste of anyones time, correcting him all the time.
(Edited)
postwarscars
1367
May 28, 2019
DamienRI should, but it bothers me when people a.) are condescending for no reason and b.) spout off misinformation and parade it as truth (because sometimes people read it and actually believe it).
He's not always incorrect on things, so I'm being fair here, he's just very bad at behaving in a way that's constructive and non-confrontational.
JJayJJ
472
May 28, 2019
postwarscarsYou're just hurling labels baselessly. I'm condescending why? Because you say so.
Okay?
Also I never discounted a rebrand as a valid reason for delay. But if a "rebrand" means simply changing the logo, thats ridiculous that it would delay a product to this length. Absolutely preposterous. People bought the "Massdrop THX 789" not "Drop THX 789"..
Oh and what happens if your theory doesn't pan out? Just as I said, you're hurling pointless blanket statements anyone can hurl when delays happen.
Also you have reading comprehension issues. When I say "production should increase" it doesn't mean literally in the physical causality, it means they should increase production themselves, not that demand will make production increase. Do you see now what sort of ridiculous person you are? Pedantic literalist.
Finally, what exactly is your point? Where am I being condecending to even begin with? You're literally just making declaratory statements.. just saying things. Like calling me a hypcrite. Hypocrite of what you fool?
(Edited)
postwarscars
1367
May 29, 2019
JJayJJYou know, instead of having a huge quasi-intellectual (the definition is very loose in this situation (pedantic literalist, really?)) pissing contest, I think it's better to just not bother.
Next time I'll be sure to speak only in metaphors though.
(Edited)
JJayJJ
472
May 29, 2019
postwarscarsSee, this is what I’m talking about. You’ll do anything except address the topic of contention. Instead just spam about sentence structure or the way you’re extrapolating some sort of emotion out of my commentary or some odd thing of that sort.
Keep that up.
Chibatastic
70
May 29, 2019
JJayJJJJayJJ & postwarscars
Why don't you continue this argument over emails or something. This thread has become toxic.
postwarscars
1367
May 29, 2019
JJayJJI addressed everything you said, and left it overnight. I then decided there was no reason to continue, and deleted it. Not because I don't think I have valid arguments, but because it's not constructive, and outside of the scope of the thread. I'm adult enough to admit it's childish for us both to continue throwing insults.
Chibatastic is correct, we hijacked a thread and I'm as much at fault for that as anyone.
(Edited)
Lunarkitten
73
May 29, 2019
JaleesaGDid Elon Musk take over Production?
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