Board came today. The repackaging service they used neglected to fill the outer box they put around the board's massdrop box. So the board rattled around in transit and the corner of the box is dented, and the top is starting to punch through.
Packaging: 4/10 (product packaging is fine, if a bit cheap feeling. If the box was 2 sided white cardboard, not brown inside, it'd feel a lot more premium. But the distributor they used, garbage. Should have put some, any, void fill in their box, used a thicker outer box, something.)
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the board itself, was preassembled--a nice touch, if inconvenient since I wanted different switches anyways (going to put linjärs in).
Alas, that's where the kudos stop. The board is much lighter looking in person than in the renders. More authentic feeling of a color, sure, but not...expected. What is absolutely an issue though is that it arrived damaged. Scratched in the corner, a decent sized pit on the front, specks in the powdercoat, the FCC label isn't on straight, and the serial is just a sticker, not engraved in any way. There is minor (totally forgivable) pitting in a few places, most noticable on the enter novelty since the reflection draws attention to it.
Manufacturing quality: 8.5/10 (good but not quite what I'd expect from a "massdrop x " product, with their large experience)
I sent a ticket in to support regarding the issues. We'll see what options they come back with.
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I haven't even bothered plugging it in yet, the keymap on the (totally not custom at all, disappointingly) info sheet looks strange (PL;' arrows? wtf) and with the apparrent software oversight, I'll just wait til I can reprogram it. Kinda surprised that even with the >2 month extension, the configurator wasn't finished in time for delivery, (but hey they were busy with a terrible rebranding decision and kinda obvious market pivot) Probably best ignore that parenthetical, it was a little passive-agressive....
Product experience: 2/10 (Software and timing, just hard to give anything better with a massdrop x product, qmk being so actively supported, and the extra time before delivery.)
Packaging: 4/10 (product packaging is fine, if a bit cheap feeling. If the box was 2 sided white cardboard, not brown inside, it'd feel a lot more premium. But the distributor they used, garbage. Should have put some, any, void fill in their box, used a thicker outer box, something.) ————————————————————— the board itself, was preassembled--a nice touch, if inconvenient since I wanted different switches anyways (going to put linjärs in). Alas, that's where the kudos stop. The board is much lighter looking in person than in the renders. More authentic feeling of a color, sure, but not...expected. What is absolutely an issue though is that it arrived damaged. Scratched in the corner, a decent sized pit on the front, specks in the powdercoat, the FCC label isn't on straight, and the serial is just a sticker, not engraved in any way. There is minor (totally forgivable) pitting in a few places, most noticable on the enter novelty since the reflection draws attention to it.
Manufacturing quality: 8.5/10 (good but not quite what I'd expect from a "massdrop x " product, with their large experience) I sent a ticket in to support regarding the issues. We'll see what options they come back with. ————————————————————— I haven't even bothered plugging it in yet, the keymap on the (totally not custom at all, disappointingly) info sheet looks strange (PL;' arrows? wtf) and with the apparrent software oversight, I'll just wait til I can reprogram it. Kinda surprised that even with the >2 month extension, the configurator wasn't finished in time for delivery, (but hey they were busy with a terrible rebranding decision and kinda obvious market pivot) Probably best ignore that parenthetical, it was a little passive-agressive.... Product experience: 2/10 (Software and timing, just hard to give anything better with a massdrop x product, qmk being so actively supported, and the extra time before delivery.)