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Showing 1 of 4 conversations about:
Jedi
881
Aug 22, 2017
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My order was delivered today, it did not ship with the ring stand as described.
Did anyone else receive the Ring stand with their order?
Macbeth34
9
Aug 22, 2017
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JediMine arrived the other as well and the bowl stand was not included just the bowl. Hard to say if it was supposed to come with as I reread the description and it doesn't mention the stand, however the one picture does show it with the bowl. I was under the impression that it might come with the stand based on the picture of it included with the drop and not sure how to proceed myself.
Jedi
881
Aug 22, 2017
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Macbeth34The item above is described as Mauviel 10.2-Inch Copper Beating Bowl with Ring
The answer I got back from Massdrop Customer Service is that I should file a warranty claim against Mauviel. That doesn't sound right either.
Can the Massdrop buyer responsible for this drop please comment to clarify this issue?
I don't think it's right that the item text description "With Ring" and the picture with the ring is shown and yet we did not receive what we ordered.
How else did the Buyer get the ring stand in the picture and in the item description if he or she did not receive the bowl with the ring stand when Massdrop sold the drop?
Can the Massdrop buyer responsible for this drop please comment to clarify this issue?
I don't think it's right that the item text description "With Ring" and the picture with the ring is shown and yet we did not receive what we ordered.
How else did the Buyer get the ring stand in the picture and in the item description if he or she did not receive the bowl with the ring stand when Massdrop sold the drop?
Macbeth34
9
Aug 22, 2017
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JediWhere I think the error is arising is from how the drop was described. The ring they are mentioning I believe is the brass ring that is attached to the bowl and that is used to support holding and hanging the bowl. However, the discrepancy arises from the drop photo showing the bowl with the stand and the natural assumption being the drop includes the stand. As for filing a warranty claim with Mauviel, I think that isn't necessary unless your bowl does not have the brass side ring. Mauviel traditionally sells the bowls and the bowl stand separately.
This is a link the stand which Mauviel does not refer to as a ring: http://www.mauvielusa.com/cookware/Stainless-Steel-Support-For-Beating-Bowl-plu5915.01.html
I'll be honest I was hoping the drop included the stand based on the picture but when I commited I figured it did not include it and if I did get all the better for me.
If someone from Massdrop involved with this drop could chime to offer some clarity, that would be most welcomed.
This is a link the stand which Mauviel does not refer to as a ring: http://www.mauvielusa.com/cookware/Stainless-Steel-Support-For-Beating-Bowl-plu5915.01.html
I'll be honest I was hoping the drop included the stand based on the picture but when I commited I figured it did not include it and if I did get all the better for me.
If someone from Massdrop involved with this drop could chime to offer some clarity, that would be most welcomed.
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