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wow, that's pretty bad. Dead amps and faulty powersupplies, that's not a very good news, especially for int'l customers. May I suggest Mayflower to test their stuff before shipping it out?
That's a little harsh. It's a small company and they took 74 extra orders and shipped them all in a matter of days. I should also add that they responded to me in a matter of seconds.
On the other hand If you are hand assembling & soldering a PCB on mass this is only going to increase your defect rate. You will defiantly need to make a test jig at a minimum if you don't have one.
yeah, well, you don't have to deal with 2-month turnaround in case something goes south, so our perspectives differ on what constitutes "harsh" or "fair". I'd prefer to wait a few more days upfront rather than having a potential headache of dealing with RMA that long later.
We've found it only takes a few weeks to have a customer internationally send an order back for repair which includes shipping both ways. Generally it takes 1-2 weeks to get here, and 1-2 weeks to get back. Once we get an RMA we fix it (normally) the same day and send it back. Where there is always human interaction there will always be human errors especially when we have to fulfill this many orders at once. As always we will correct and fix any problems that our products have. The power supplies are made by a 3rd party company so we have no control over their defective rate and we have no way to test each one before shipment.
Doesn't matter, a few weeks for RMA or a couple of days of quick tests is a BIG difference. You are not the one stuck with this downtime, so I guess it doesn't matter to you much, but it matters a WHOLE LOT for your customers. And it's not like you are testing thousands of units, it was only 75, and how much time does it take to test a power supply? I mean, what do you do, plug it in and see if the lights go up? You said it yourself - they fail in 30 sec, you could've run each of 75 supplies for 1 min and it'd taken you 2 hours max to weed out the bad ones. Is that so much to ask to avoid many weeks of RMA headache for you int'l customers? You know, there's such a thing as quality control which was obviously completely missing on this drop.