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A community member
Nov 29, 2015
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My parcel seems to have got lost somewhere between USPS, Parcelforce and Royal Mail? Called Parcelforce and Royal Mail and quoted the tracking number, they both tell me it's each others package and tell me to call the other company to find out where it is? :/
Nov 29, 2015
ronilzizou
0
Dec 1, 2015
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Hey, i was in the same boat as you. USPS marked my parcel as delivered even though i didnt get it. I then read they used Parcelforce to deliver domestic but after ringing them up they said its RoyalMail. I rang RoyalMail up and found out my parcel is at the collection office ready to collect after i pay the customs charge. The charge was £11.50 i think (or similar)
Dec 1, 2015
A community member
Dec 3, 2015
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Yup, exactly the same thing.. I went to the Post Office depot where their tracking told me it was and the guy couldn't help me, went to the Post Office round the corner to there and they didn't have a record of it. Ended up calling Royal Mail and waited to get put through to someone, and they was able to track and re-send the parcel and I now have the headphones. Haven't had to pay a customs charge as of yet but I'll keep my eye out - thanks for the warning :)
Dec 3, 2015
Einyuk
0
Mar 23, 2016
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You won't get a charge because you already have the parcel, normally you pay the charge first then they release the parcel to your address.
Mar 23, 2016
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