Click to view our Accessibility Statement or contact us with accessibility-related questions
Infamous801
11
Nov 29, 2022
checkVerified Buyer
May have an issue
search
search
I really like this macro pad and it has been pretty hassle free until a couple days ago, recently it has had a problem that one key will be persistently on and red regardless of if the pc is on or off, fact is that one key is just stuck on, when changing the colors the red key will distort whatever color I chose and it will not show up as it should, I have reached out to drop and am waiting to hear back to see if they can point me in the right direction of a fix or replacement possibly since I don't know if it could be a hardware problem, it has been about a month and a half since this pad has arrived so I'd say it's too soon to be having issues like this, at this point I have tried almost everything in the VIA software to fix this and am out of ideas as to what to do next, the build quality seems pretty solid and it does what I bought it for so I hope there can be some sorta fix. UPDATE: 11/29/2022: Drop support got back to me today and have essentially told me I'm on my own, they said there is no warranty on such items and that even if there was a warranty that there is only 30 days from time of delivery to report an issue, from what they said there is also no available place to source parts or repair the pad, all they have done was point me to the keebmonkey wiki and hope the community can help in some way, currently I can't recommend this product unless you'd be willing to take a chance on possibly not great software or faulty hardware, will update again with any progress or fix. Update: 03/11/2024: Keebmonkey reached out and told me they would send me a newer updated pcb, it took about 2 months to arrive since they had to wait on it from the manufacturer, I've been using the replacement for about 7 or 8 months and it's been pretty good for the most part, no more led color distortion but from time to time the pad does not respond and shuts down, I will need to unplug and plug it back in, the pad also does not turn off when shutting down the pc, it is the only device I own which acts in this way so I had to set a key for it to turn off the leds, the previous version did not act this way until it was on the most recent firmware.
(Edited)
Infamous801Please send over a photo of the back of the PCB to keebmonkey@gmail.com along with your name, phone, and address. We will replace your PCB.
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards