Click to view our Accessibility Statement or contact us with accessibility-related questions
Kevin
5434
Outreach
Nov 23, 2020
Hey Everyone, This is a comprehensive update regarding three Melgeek Runs: Mojo60 Keyboard + Bee Carrying Case, 'Plastic' Keycap Set, and Aviator USB Cables. As an overarching discussion of the situation, the bottom line is all three of these runs are extremely late and have lacked consistent communications and updates from the vendor (and by extension Drop). We understand how frustrating it is that you've trusted us with your money and your questions go unanswered and for that we sincerely apologize. Ultimately our internal operations have failed to provide the level of service that we aspire towards and we're reviewing our procedures to ensure that this doesn't happen to this extent again. Moving forward we have a few announcements. 1) All users that participated in any of these runs, will receive a $15 Drop credit added to their account, regardless of whether they've cancelled their order, continued with their order, or cancel their order in the future. These credits will show up in your account on Monday Nov 23rd. 2) As alluded to in the point 1, anyone wishing to cancel their order may do so, just contact Customer Service and they'll look after you. 3) When the Melgeek products arrive at our warehouse, whatever extras (via cancellations) are available will be listed for sale on our site at the same price as the group-buy prices. You can cancel now, get your money back, receive your $15 credit, and THEN re-order the product when it's in-stock and available (keeping in mind you run the slight risk of someone else clicking buy before you). If you're uncertain about the product ever shipping, or uncertain about the quality of the final product, we suggest that you take this option as it removes any doubt about "why do you have my money and I have nothing to show for it?". 4) We're still sorting through the mess of coordinating inbound shipments with Melgeek. Stating the obvious, these products are ready many months after they were expected, and arranging freight shipments, during COVID, during the holiday season, is not straightforward. Shipping these products via air is not economical (we're talking $50+ per unit at present day rates since we have no previously reserved space), and getting space on an ocean liner, which we're currently arranging, is difficult at best. We'll get there, but it's going to take ~6 weeks for it to arrive, slating delivery most likely in January 2021. Once it's booked onto a freight ship, we'll have an estimated arrival date of the ship, which gets us an estimated customs clearance date, which finally gets us an estimated shipping date. End of January 2021 would be a safe bet at this point, with a couple weeks of built-in buffer (i.e. if things go smoothly, mid January, if things don't go smoothly, end of January). Please understand that we've coordinated over fifty thousand group-buys on our platform with over eight thousand vendors. These runs associated with Melgeek rank in the lowest percentile in terms of proper communication and professionalism. The updates that community members have gotten from discord channels are better than what we've received in direct vendor queries. While they may have fantastic products, their operating style is incompatible with our platform. We will not be running Melgeek products on our site in the future. I'll reiterate that this does not in any way excuse us from not communicating these problems to you in the past. Keeping you in the loop is important and has entirely fallen through the cracks. I'll be posting weekly updates from now on, even if it's to say "there's nothing to share with you". Thanks for your time and patience on this. None of us want to be in this situation but we're here now, and we're going to make sure we all get through it. December 4th Update: Cargo is physically on a ship, expected to arrive at our warehouse on Jan 5th. December 11th Update: Cargo is still physically on a ship somewhere in the pacific, expected to dock on 12/29, and expected to arrive at our warehouse on Jan 5th. (We currently have a ship sitting outside of Seattle with a different product, that can't dock because of high port traffic, hopefully this won't be a problem by 12/29.) December 18th Update: No news, just expecting things on track with last week's update. December 30th Update: Still on a ship, but the most recent update of delivery has slipped to 1/15. January 13th Update: Tracking shows that it should arrive at our warehouse on 1/15 January 17th Update: These are at the warehouse. They need to be unpacked, counted, etc. Ideally start shipping end of this week. January 28th Update: These are 96% done.
(Edited)
Kevin@Kevin Thanks for making it right. I will continue to be a DROP customer.
jrgilman
1
Nov 30, 2020
KevinLooks like the adults have finally entered the room. My fiancee refunded either way because of the dropping of QMK firmware. They probably cut even more corners that they haven't bothered mentioning to us.
PobX
48
Dec 13, 2020
KevinThanks for the updates.
ZeroAir
30
Dec 19, 2020
KevinYou know editing this post doesn't notify anyone that you've posted an update. If you want to edit this top level post fine. Do that. But also do something that actually sends us notification of an update.
RobertTho87
112
Jan 11, 2021
KevinAre things still on track for the 15th/this Friday?
(Edited)
Kiefofpolice
171
Jan 16, 2021
Kevinhope these guys arrived today
PobX
48
Jan 18, 2021
KiefofpoliceGreat news that they've finally arrived and should ship to us this week. Thanks @Kevin
Phlooke
198
Jan 18, 2021
Kiefofpolice@Kevin So glad to hear these have arrived at y'alls warehouse! Thanks again for all the updates and your hardwork. Also, I don't know if you guys (drop) have thought about it yet, but was wondering if this same group buy page will be opening back up for all of the extra keyboards that people canceled their order to sell the remaining stock...or if it will be a completely new drop on a different page than here?
Lazychronic
30
Jan 20, 2021
PhlookeYou can get one on melgeek website
Phlooke
198
Jan 20, 2021
LazychronicThat's not the point. I know I can buy one on their website for $75 more than what I paid for this group buy, but after placing an order for over $350 on their website last year my package got all the way to the airport in China after 3 weeks when paying for FedEx shipping and then was told by their sketchy customer service that I was blacklisted from FedEx (which is not true in the least bit) and then took another month until they refunded me. I'd rather purchase one knowing it's already in the US than go through the worst ordeal and lack of communication I've ever had on a keyboard from China (which I've ordered quite a few). But I preciate your comment nonetheless.
Lazychronic
30
Jan 20, 2021
Phlookesent you a dm and fb dm about your key caps for sale a little while ago. lmk.
Phlooke
198
Jan 23, 2021
LazychronicOh sorry just saw your message. Refresh my memory on which keycaps you were wanting again?
Lazychronic
30
Jan 23, 2021
Phlookethe frozen llama
PobX
48
Jan 25, 2021
LazychronicJust had a shipping notification!!!!!!
Lazychronic
30
Jan 25, 2021
PobXThanks for the update!
Phlooke
198
Jan 25, 2021
PobXMe too! It's been a pleasure sticking this long wait out with the you guys and making me feel like I'm not batshit crazy, and that Melgeek was lookin a lil shady after many false updates from them until finally we got the attention needed from Drop to correct this. Hopefully as they grow as a company they can get that worked out. Hope everyone enjoys their new keyboard! @Kevin Thanks again for all your help and support in making sure this was followed through to the end. Also, as far as the remaining Mojo60 ember keyboards that many people canceled their order. Will you these be sold on this same group buy page? Or if not where would I be able to possibly purchase one of the remaining? Thanks 🙏👊
tkb608
63
Jan 25, 2021
PobXMe three!
(Edited)
PobX
48
Jan 29, 2021
KevinIt landed. Literally had 10 minutes with it. I will upload more images and a sound recording link later! Well worth the wait! Thank you @Kevin and the Drop staff for staying the course and delivering these despite all the problems along the way.
search

Phlooke
198
Jan 29, 2021
PobXJust got mine as well, after searching all around my house. FedEx decided to leave my package half way down my driveway in front of a barn 🤦‍♂️. But glad I could find it, and we finally got them 👍
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards