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HassanS
3182
Operations
Jul 10, 2015
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Quick update for the group, due to an issue with the UPS label generation system, the group's bulk order was returned to the vendor. We have contacted UPS and they are going to grab the order again from the vendor first thing tomorrow morning. We have expressed our frustration with them in regards to how this was handled and they are expediting inbound shipping due to their error. In addition once the orders arrive with us we will be upgrading orders from our usual shipment method.
We currently anticipate the bulk order arriving early this coming week. Our warehouse team has been notified of the importance of getting this shipment out and will work hard to make sure things are shipped out the same day they arrive.
We will remain in contact with our vendor, UPS, and warehouse team to make sure that the rest of this drop goes smoothly.
Apologies for the delay and rest assured that we are working to get this issue corrected.
We also understand this delay is rather undesirable. If you prefer not to wait for the Neutral bolts and want to have your order cancelled, just reach out to us at https://www.massdrop.com/support and we will process the refund right away.
Thanks for your patience and expect an update from us on 7/14 or sooner if something comes up.
Jul 10, 2015
MidnightCrafts
0
Jul 10, 2015
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Hi, the pin basting drop encountered the same ups issue, but massdrop is offering a $10 refund for delay. Why aren't customers from this drop offered the same refund?
Jul 10, 2015
HassanS
3182
Operations
Jul 10, 2015
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Hi @MidnightCrafts,
We get additional credit/discounts from our various distributors and I am currently working with them to see if we can get the group anything additional for the wait. If we are able to come to an agreement with them I will update the group via email.
-Hassan
Jul 10, 2015
MidnightCrafts
0
Jul 10, 2015
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Thanks, Hassan. Appreciate your help!
Jul 10, 2015
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