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Mar 30, 2016
The vendor informed us that the group's order for Fog and Black was picked up and is on its way to our warehouse. Based on the tracking provided, the order is scheduled to arrive on 4/1. We will be sure to prioritize the incoming shipment so that all packages are turned around as quickly as possible.
Due to unexpected supply constraints, the vendor is backordered on Soft White. They expect to be able to ship the remainder of the group's order around mid-April. If your order is part of the affected group, Community Support has already reached out to you. The moment we receive confirmation regarding the shipping schedule from the vendor for the Soft White bolts, we will provide you all with updated information.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (
You can expect an update from us on 4/8 or sooner if something comes up.
If you have any questions, please visit our Help Center (
Mar 30, 2016
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