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soultron
166
Nov 10, 2015
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[UPDATE] 13 November 2015: I wanted to update this comment to say that Miro has reached out and sorted this out in a very courteous manner.
I've been reimbursed for my original shipping fee (I provided a receipt). I've also been informed that, for the return trip back to me, the repaired watch will have a tracking number and shipping will be paid for by Miro.
I'm confident that, in the future, Miro will deal with a watch that's damaged in transit (should it happen) in a much better fashion. We've discussed what went wrong and Miro was very receptive to feedback regarding the situation.
Lastly, for transparency's sake, Miro *did not* ask me to remove or update this comment. I've done it out of a sense of commitment to the MD buyer community. I've also done it because I feel, in fairness to Miro, I need to update it to reflect how they (satisfactorily) fixed the situation. Hope this helps.
--- Just wanted to say this: be wary of Miro watches. You'll be down a creek without a paddle if your order arrives damaged, if my experience is anything to go off.
I got in on the last drop on the automatics and when it was delivered, it was damaged. It wouldn't start after manual winding or kinetic charging. I got in touch with Miro support, had to send it to Sweden (I'm from Canada) on my own dime. Luckily I ordered tracking, so when it had been more than 2 weeks of it being delivered and receiving no updates from Miro, I messaged them and they mentioned it'd been sent off to Hong Kong for repairs since they're out of that model of automatic now.
I don't know why this has been so difficult for Miro. They didn't offer to refund me my money for the broken watch initially, they've refused to really talk about if I'll be repaid for paying for shipping it to Sweden, and they forgot to mention that they'd received it AND that that it had been sent off to HK.
Hope that anyone who orders from Miro never has to deal with this kind of issue.
Nov 10, 2015
Cesar
18
Nov 10, 2015
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That's almost exactly how my experience was/is with Miro right now. I sent both my watches in September, and until last week they decided to ship them to Hong Kong for repair.
Nov 10, 2015
MPNussbaum
27
Nov 10, 2015
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Thanks for the heads up. Now I will not be purchasing this item.
Nov 10, 2015
mirowatches
5
Miro Watches
Nov 10, 2015
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Hi there, and also Cesar below.
I have personally sent you both an email apologizing for your experience. Your experience is definitely not how we want our customers to feel and we like to make it right for you so please check your inbox.
Best regards Luca
Nov 10, 2015
soultron
166
Nov 13, 2015
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I've replied to the mail you sent. Thanks for reaching out, Luca.
Nov 13, 2015
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