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Danielle
574
Feb 14, 2014
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Hey Everybody,
There have been additional complications coming from Momotaro, and to be completely honest, we're not sure exactly what the final result will be. First and foremost, we have paid for the Japan Blue group buy, but we have not paid for the Momotaro order yet. Regardless of the status of what has and hasn't been paid for, if anyone is concerned and wants a refund, we will provide one to you immediately (just email support@massdrop.com).
A summary: Japan Blue Group Buy - Invoiced, Paid, We've been told that it has shipped (tracking not yet received). Momotaro Group Buy - Not Invoiced, Not Paid, Not Shipped.
Our communications with them in Japan (given time difference and language barriers), have been strained to say the least. They have relayed their concerns about pricing complaints that have come from their retail channel, have instructed us to cease selling at our discounted prices, but have been unclear about the existing orders. Meanwhile, they have continued to ship us new sample pairs of jeans - presumably to list on Massdrop - which is puzzling to say the least.
Japan Blue and Momotaro are affiliated, so the vendor's decision to work with the group affects both buys. At Massdrop, we do our utmost to be transparent and educate our vendors on our group-buy process and ensure that they're aware of everything that is happening. We've run over 1000 group buys and this has never happened. It's our goal to straighten things out with Momotaro/Japan Blue and fulfill your order as initially promised. However, at this time, we want the group to know that things aren't going as smoothly as usual. If we don't have a definitive answer, invoice, and purchase order in place by the end of next week, we will automatically cancel the buy and return everyone's funds, as well as provide a $10 credit to your next Massdrop purchase. As mentioned earlier, if you would like a refund (and credit) prior to that, just email support and we'll do it immediately.
There are retail vendors monitoring Massdrop and this process (fighting to not let us fulfill your order) so please excuse us that we won't be providing an email by email account as to exactly what's happening.
At the end of the day, we have you covered. We’re doing everything possible to fulfill your orders but if that process doesn't start in the next seven days, we can at least make sure you receive a full refund, regardless of what we receive from Momotaro/JB.
Feb 14, 2014
KangarooZombies
0
Feb 14, 2014
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DanielleThank you for the update. There has been much discussion on different boards about this buy and a response like this was expected eventually. I may wait the full week regardless for a refund, just in case.
Feb 14, 2014
Soundprank
101
Feb 14, 2014
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DanielleThanks for the update. I am a little upset at the retail groups trying to stop this deal though.
Group buying power has always been to get difficult to get goods and order them in an amount so that an effective discount can be negotiated with the manufacturer.
This shouldn't upset retail stores. In fact, they should be happier that brands they sell are getting more exposure, and should in effect direct them to their store.
It almost reminds me of the drop that was attempted for SSDs a while back. We tried to get a drop going, but the amount of people needed would have had to have been astronomical to get any sort of discount. I'm glad Massdrop is getting more exposure, and I hope that in the future this site will have enough members to organize that kind of buying power.
Feb 14, 2014
gatsby
63
Feb 14, 2014
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DanielleIf those retail vendors are successful in shutting this drop down, please let us know who they are. I will make sure never to spend a penny with them.
Also let Momotaro know there are many of us who are first time Momotaro buyers who got in on this drop. We will be VERY unhappy with Momotaro and Massdrop as well if this order is just pulled and then offered again later at a higher price. If both parties agreed on this price, what's the problem? I would not want to buy products from a company who treats their customers like that. Please fight for us to get this order fulfilled as promised.
Feb 14, 2014
kndrop
9
Feb 15, 2014
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gatsbyGatsby said it all, really. I never would have heard of Momotaro nor would I have purchased their product if it weren't for Massdrop. I'd love to know which vendors are fighting against consumer interests so I can avoid making any future purchases from them.
Feb 15, 2014
steventran
46
Feb 15, 2014
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gatsbyThis is pretty naive, retailers for higher end fashion items close accounts for stores selling products for less than retail value all the time. Or they force new retailers to raise prices if they want to keep their account. Pretty standard practice and it happens all the time. I'm pretty sure you still shop at plenty of these stores you just don't know they did. Not saying Massdrop shouldn't be transparent but a few consumers complaining here won't really affect Momotaro nor the retailers. And this type of reaction probably hurts Momotaro as buyers here who just got introduced to the brand expect to pay prices 33% less than US retail markup.
And with those retailers charging full price you are paying for a lot more than a product. The two main retailers for Momotaro will personally measure each pair of jeans to ensure you get fit you want as each pair varies just so slightly. For example, a 33 may be a tiny bit bigger than a 34 in the thigh which might be critical for a better fitting pair. And they both offer free chain stitch hemming for you as well. And one has a pretty good loyalty program as well if you are repeat customer, which would make their prices cheaper than the price here.
I wanted to get in on this group buy too but after missing the cut it's probably for the better as I would ensure I get a pair that fits me perfectly and is hemmed to the right length.
Feb 15, 2014
Jabrony
13
Feb 15, 2014
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steventranSteventran, MD is about the pure economics of a group buy. We agree to forego the amenities you describe to split a product purchased in bulk in order to pay less. I, for one, am fully capable of sizing my own clothing at the manufacturers guidance in order to receive a discount (and this has worked beautifully for me many times). This is why I almost never purchase raws/loopwheel clothing/high end Japanese textiles in the U.S. when Rakuten Global is so convenient, fast, and unbeatable in price. Working to sabotage a group buy like this is in poor taste...essentially admitting that they cannot compete with MD, and are going to make a stink about it. I understand why they're doing it from a business perspective, but that doesn't mean that it is the best option or that the consumers have to like it (and as you point out...in an industry like this, reputation means a lot). So yes, I'd like to know which retailers are fighting this so I: A) Don't purchase from them again and B) Spread my bad experience with others. Huzzah!
Feb 15, 2014
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