Hey Everybody,
There have been additional complications coming from Momotaro, and to be completely honest, we're not sure exactly what the final result will be. First and foremost, we have paid for the Japan Blue group buy, but we have not paid for the Momotaro order yet. Regardless of the status of what has and hasn't been paid for, if anyone is concerned and wants a refund, we will provide one to you immediately (just email support@massdrop.com).
A summary:
Japan Blue Group Buy - Invoiced, Paid, We've been told that it has shipped (tracking not yet received).
Momotaro Group Buy - Not Invoiced, Not Paid, Not Shipped.
Our communications with them in Japan (given time difference and language barriers), have been strained to say the least. They have relayed their concerns about pricing complaints that have come from their retail channel, have instructed us to cease selling at our discounted prices, but have been unclear about the existing orders. Meanwhile, they have continued to ship us new sample pairs of jeans - presumably to list on Massdrop - which is puzzling to say the least.
Japan Blue and Momotaro are affiliated, so the vendor's decision to work with the group affects both buys. At Massdrop, we do our utmost to be transparent and educate our vendors on our group-buy process and ensure that they're aware of everything that is happening. We've run over 1000 group buys and this has never happened. It's our goal to straighten things out with Momotaro/Japan Blue and fulfill your order as initially promised. However, at this time, we want the group to know that things aren't going as smoothly as usual. If we don't have a definitive answer, invoice, and purchase order in place by the end of next week, we will automatically cancel the buy and return everyone's funds, as well as provide a $10 credit to your next Massdrop purchase. As mentioned earlier, if you would like a refund (and credit) prior to that, just email support and we'll do it immediately.
There are retail vendors monitoring Massdrop and this process (fighting to not let us fulfill your order) so please excuse us that we won't be providing an email by email account as to exactly what's happening.
At the end of the day, we have you covered. We’re doing everything possible to fulfill your orders but if that process doesn't start in the next seven days, we can at least make sure you receive a full refund, regardless of what we receive from Momotaro/JB.
There have been additional complications coming from Momotaro, and to be completely honest, we're not sure exactly what the final result will be. First and foremost, we have paid for the Japan Blue group buy, but we have not paid for the Momotaro order yet. Regardless of the status of what has and hasn't been paid for, if anyone is concerned and wants a refund, we will provide one to you immediately (just email support@massdrop.com).
A summary: Japan Blue Group Buy - Invoiced, Paid, We've been told that it has shipped (tracking not yet received). Momotaro Group Buy - Not Invoiced, Not Paid, Not Shipped.
Our communications with them in Japan (given time difference and language barriers), have been strained to say the least. They have relayed their concerns about pricing complaints that have come from their retail channel, have instructed us to cease selling at our discounted prices, but have been unclear about the existing orders. Meanwhile, they have continued to ship us new sample pairs of jeans - presumably to list on Massdrop - which is puzzling to say the least.
Japan Blue and Momotaro are affiliated, so the vendor's decision to work with the group affects both buys. At Massdrop, we do our utmost to be transparent and educate our vendors on our group-buy process and ensure that they're aware of everything that is happening. We've run over 1000 group buys and this has never happened. It's our goal to straighten things out with Momotaro/Japan Blue and fulfill your order as initially promised. However, at this time, we want the group to know that things aren't going as smoothly as usual. If we don't have a definitive answer, invoice, and purchase order in place by the end of next week, we will automatically cancel the buy and return everyone's funds, as well as provide a $10 credit to your next Massdrop purchase. As mentioned earlier, if you would like a refund (and credit) prior to that, just email support and we'll do it immediately.
There are retail vendors monitoring Massdrop and this process (fighting to not let us fulfill your order) so please excuse us that we won't be providing an email by email account as to exactly what's happening.
At the end of the day, we have you covered. We’re doing everything possible to fulfill your orders but if that process doesn't start in the next seven days, we can at least make sure you receive a full refund, regardless of what we receive from Momotaro/JB.