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Showing 1 of 439 conversations about:
Monoprice 27" Zero-G 2560x1440 IPS Display
Will
8470
Chief Product Officer
Jun 21, 2013
Gentlemen! Working on getting you an answer right now :D
jason.hatton.31
0
Jun 24, 2013
Will@Will
Is there any update on the below questions? I'm really interested in what happens if there are stuck pixels on the screen. Will the buyer need to pay to have the monitor shipped back? Will we receive a refund or another monitor.
Thanks
Will
8470
Chief Product Officer
Jun 24, 2013
jason.hatton.31@jason.hatton.31
Hi Jason,
If there are any dead pixels just let support@massdrop.com know and we'll shoot you a return label. At that point, you'll take it to UPS and your replacement monitor should arrive shortly. We cannot offer refunds after the buy has finished but we will make sure you get a monitor free of dead pixels.
Let me know if you've got any more questions!
jason.hatton.31
0
Jun 24, 2013
WillThanks for the reply. I'm ordering now :)
Will
8470
Chief Product Officer
Jun 24, 2013
jason.hatton.31@jason.hatton.31
My pleasure! Looking forward to uploading your tracking info.
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